• Report: #413647

Complaint Review: Ascentive Software

  • Submitted: Sun, January 18, 2009
  • Updated: Mon, January 19, 2009

  • Reported By:Fredericksburg Texas
Ascentive Software
201 Spring Garden STREET, Philadelphia, Pennsylvania U.S.A.

Ascentive Software My computer has never run so slow as since I downloaded SpeedScan Philadelphia Pennsylvania

*Consumer Suggestion: Call your credit card company.

*Consumer Comment: MAYBE YOU ALSO BOUGHT A COMPUTER FULL OF MALWARE

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I purchased and downloaded software that was suppose to speed up my computer, after seeing an ad on TV.

My computer since the moment I installed the program, has never been slower! I can't even type, on or off line in any program or email, without having to stop and let the letters on screen catch up to my hunt and peck, one finger on each hand, typing. It can take from 15-20 seconds or as much as several minutes for this to happen.
Just trying to scroll down a page can take excessive amounts of time. To load a web-site can take 10 or more minutes. ten times longer than before the software entered my system.

They supposedly set a point in my computer that I was suppose to be able to return my computer to what it was prior to downloading. This feature did not work! And the built in Windows program to 'restore' also will not go back beyond the date I downloaded SpeedScan.

My computer freezes up several or more times a day, I loose data, and emails won't send properly. and it can take days if ever to find out the email was not sent.
They in essence RUINED my computer!

They did respond to an email I sent them requesting that they refund my money and that they help me restore my computer. They said they had refunded the money to my bank accnt, but I have no knowledge as yet that they did. I will know when I get my bank statement this month.

However, they offered no help in fixing my computer. I am Wroth with anger and will never do any business with this company again. Using my computer has become a chore rather than an asset.

Merlin
Fredericksburg, Texas
U.S.A.

This report was posted on Ripoff Report on 01/18/2009 08:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ascentive-Software/Philadelphia-Pennsylvania-19123/Ascentive-Software-My-computer-has-never-run-so-slow-as-since-I-downloaded-SpeedScan-Phila-413647. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Call your credit card company.

AUTHOR: Robert - (U.S.A.)

Call your credit card company and request a charge back immediately.

They have been reported for selling consumers "malware. Their sites are "red listed" on McAfee's Site Advisor website.

(((Redacted)))

You have 2 options to "repair" the software on your computer:

1. use the disks that came with your computer to configure you computer to the condition as it was when it came out of the box. Be warned though, that this usually requires your hard drive to be reformatted so that you will lose all your saved data. The upside is that you can accomplish this YOURSELF.

2. Take your computer to someone such as I to have the malware REMOVED without reformatting the drive. This will save your data BUT it is costly-doesn't come cheap.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#2 Consumer Comment

MAYBE YOU ALSO BOUGHT A COMPUTER FULL OF MALWARE

AUTHOR: Joe - (U.S.A.)

LIKE SPYWARE, THE PROGRAMS THAT SEARCH YOUR COMPUTER FOR PERSONAL AND FINANCIAL INFORMATION TO TRANSMIT BACK TO THE ORIGINAL PROGRAMMER, ETC. & ETC. AND A BUNCH OF OTHER THINGS YOU MIGHT HAVE RECEIVED AS EXTRAS...

I ALWAYS GET FRIENDS OF MINE TO CHECK THESE THINGS OUT BEFORE I INSTALL THEM ON MY COMPUTER. I CAN'T AFFORD TO REPLACE MY LAPTOP.

WITH ALL THE POSSIBILITIES OF THE OPERATIONS GOING ON THAT A GOOD DOSE OF MALWARE WOULD BRING A COMPUTER, SEEMS TO ME THAT WOULD SLOW YOUR COMPUTER DOWN A BUNCH.

IF THAT IS WHAT IS GOING ON ON YOUR COMPUTER THAT IS...
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