- Report: #414901
Report - Rebuttal - Arbitrate
Complaint Review: Ascentive
Ascentive201 Spring Garden Street Philadelphia, Pennsylvania U.S.A.
Ascentive Bad-Software Customer Service Billing and business ethics! Philadelphia Pennsylvania
*Consumer Comment: Ascentive Gave Me A Refund, What A Suprise!
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First off, the program is garbage. Dont buy it! It was like downloading spam for my computer and then paying for it. It made my computer slower via flooding it with pop-ups from other ascentive programs! So it doesnt work, and im not happy with it.
I check my email to find out that I've been billed more than I realized, instead of 29.95 Im charged $47.XX something dollars for a physical copy to be shipped to my house. I did not select anything but the downloadable copy, it selected the upgrade for me. Sneaky little trick to get more money out of me.
I was also charged 3 times on my credit card! What? I only wanted to buy one downloadable copy that was guaranteed money back? Now They have 120 bucks out of me for software I dont want! (In all fairness, the purchase is still pending so they might be able to fix it, however, it still ate away at my credit limit.)
I figured I would call the customer service line, But wait! They dont have one. Everything is done via email and the website states that it will get back to you on the next business day. No direct line to a customer service rep?
The only way to get your money back is through a gauntlet of webpages that I had to search through and continue to click "Cancel." This seems like it is designed to slow you down so you give up your refund seeking expedition.
Then it tells me that I need to whitelist the incoming email so I make sure I can recieve their reply. NOW,I already recieved the confirmation email from them so why wouldnt I be able to recieve one from the cancellation department if they both are sending it from ascentive.com? Ill tell you why! They arent planing on sending anything. And they dont want to refund it. They said a test email would be sent to me to make sure I can recieve emails from them, but this is stupid. I already recieved two confirmation emails! Now when I want my money back, there are errors with the email system? Come on! Stay away from Ascentive LLC.
This report was posted on Ripoff Report on 01/22/2009 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ascentive/Philadelphia-Pennsylvania-19123/Ascentive-Bad-Software-Customer-Service-Billing-and-business-ethics-Philadelphia-Pennsylv-414901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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