• Report: #170925

Complaint Review: Ascentive

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  • Submitted: Sun, January 08, 2006
  • Updated: Mon, January 23, 2006

  • Reported By:ALTRINCHAM Europe
Ascentive
101 Spring Garden Street Philadelphia, Pennsylvania U.S.A.

Ascentive Failure to refund and generally wasting my time Philadelphia Pennsylvania

*REBUTTAL Individual responds: Yet another fobbing off

*UPDATE Employee: Customer Did Not Contact Until After Refund Period

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In a weak moment when my computer was running slowly I replied to an Ascentive (which should be re-named Dis incentive) ordering their RAM ROCKET (Speed up your computer by 375%)After filling in my info. I was directed to a form asking me to tick one of a few programs listed. In error and entirely my fault I ticked WIN ROCKET. and sent the order off. I realised immediately what I had done and sent a follow up e-mail explaining that I only wanted RAM ROCKET and not WIN ROCKET which I never downloaded and has never been on my computer.

After a fortnight and finding RAM ROCKET not living up to the promise I sent another e-mail explaining that the computer was now crashing and that I had no reply from my previous e-mail. Needless to say they took money from my credit card for both progtams. IOn the last day of the 30 day period I went on their web site and explained the problem. I have been in touch for months and been led the proverbial wild goose chase and every time I think we are getting somewher we get back to square one. They are completely without honour and should be thrown off the WEB.

Sorry it's longwinded but even if my story prevents one honest person being duped then I will feel better

Thanks for letting me express my views on your web site

Ian
ALTRINCHAM
United Kingdom

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This report was posted on Ripoff Report on 01/08/2006 04:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ascentive/Philadelphia-Pennsylvania-19123/Ascentive-Failure-to-refund-and-generally-wasting-my-time-Philadelphia-Pennsylvania-170925. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

Yet another fobbing off

AUTHOR: Ian - (United Kingdom)

Yet amother name from the company who has not read all the e-mails that I sent thoroughly

I sent copies of all e-mails.Explained how it was possible to send an e-mail to the address before receiving an e-mail saying not to reply.

Ascentive has no honour. They could tell by the e-mails that what I was stating was true. One program (Win Rocket) I never even down loaded and the other did not work and so I deleted it from my computer.

Finally when I realised why they were not replying I contacted them through the web sit and it was exactly on the last day of the guarantee.

They just fob you off and hope you give up.Any honourable company would see that they had a dissatisfied customer and would sort out the matter for good PR as I would do with any of my customers. But not Ascentive which just shows what I said in my first report - Not to be trusted!

Regards
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#2 UPDATE Employee

Customer Did Not Contact Until After Refund Period

AUTHOR: Martin - (U.S.A.)

This customer is claiming to have contacted our company twice immediately upon placing his order. I have searched our email records. The first email received from the customer was after his refund period had expired. If the customer used our web form or directly emailed any of our working email addresses, we would have his email on file.

If the customer responded to any email sent to him from our ordering system, for example, replied to a receipt, our receipts specifically state in the top line, in all upper case letters DO NOT REPLY TO THIS MESSAGE, IT WILL NOT BE READ. It then continues to provide the customer with our contact information. We do not allow replies to automated messages due to SPAM problems and mailing lists.

Our email form, located on our support site at http://www.ascentive.com/support/new, which is directly accessible from our main site www.ascentive.com allows customers to email any one of our departments, all of which would have replied to his email(s) upon receipt.

Any customer that emails us (again via our email form or direct email address), upon receipt, is sent a tracking number. If the customer provides us a tracking number showing that he contacted us before the refund period ended, we would be more than happy to provide a refund.

And lastly, if anyone sends email to a non-working email address ending in @ascentive.com, they are sent an automated message letting them know that their email was not received and to send again using our web form.
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