- Report: #71531
Report - Rebuttal - Arbitrate
Complaint Review: Ascentive.com
Ascentive.comPhiladelphia, Pennsylvania U.S.A.
Ascentive.com Charged me after I had canceled service refused to answer mail until 30 day free period expired Mail to and from Ascentive disappeared from PC records Philadelphia Pennsylvania
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Wrote to them again no answer and made sure I wrote again the last day of the free trial period. Next day, received notification my credit card had been charged $39.95 for service and when I checked new mail, old mail and sent mail, there were no messages listed for Ascentive in my mail box. I then filled out cancellation forms at their Ascentive support center and printed same, but when I checked, the page listing the address where I was to mail the forms (via US mail) for credit reimbursement, was missing.
(They required a signed form be mailed to them.) It was then I checked the RIPOFF pages and confirmed suspicion they were dishonest. My suspicions were aroused when they stated on cancellation form that anyone who tried to cancel charges to credit card, would automatically be denied.
Las Vegas, Nevada
This report was posted on Ripoff Report on 11/10/2003 05:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ascentivecom/Philadelphia-Pennsylvania/Ascentivecom-Charged-me-after-I-had-canceled-service-refused-to-answer-mail-until-30-day-71531. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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