• Report: #538264

Complaint Review: Ascentive.com

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  • Submitted: Sat, December 12, 2009
  • Updated: Sat, December 19, 2009

  • Reported By: angry in las vegas — las vegas Nevada United States of America
Ascentive.com
Internet United States of America

Ascentive.com ActiveSpeed email fraud for software never used - wants to charge on card doesn't have, Internet

*UPDATE Employee: Ascentive's Response

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this email came in saying was going to charge card on file for software i never downloaded or used---beware thy are trying to get your card to charge for software that doen't do anything


Important: ActiveSpeed Automatic Renewal Fri, December 11, 2009 2:43:30 PM


From: Ascentive Software  ---------------


Dear ,


Your annual subscription to Ascentive software ActiveSpeed will automatically renew on . Renewing is easy!


Step 1: Download the latest version of ActiveSpeed.


Step 2: Run ActiveSpeed to find out if your Internet connection is slowing you down. In just minutes you can determine if your system settings are fully optimized.


Step 3: Because you are a valued customer of ours, we provide the convenience of automatically renewing your subscription to ActiveSpeed for an additional year at $29.95 This will be processed through your current credit card on file.


If your credit card has changed or been updated, please contact Customer Service to insure there is no disruption in your ActiveSpeed service. NEED HELP? Visit the Ascentive Support Center where you'll find instructions, troubleshooting guides, and support request pages.


Trust and Privacy Policy http://www.ascentive.com/trust If you have any questions about your renewal of using software, or if you wish not to continue your subscription, please contact Customer Service: Email customer support at renewal@ascentive.com (Please include your account name for quicker processing) Contact us online and chat with a live Customer Support Agent (when available) Call customer support at 1-888-550-8299 Why renew ActiveSpeed? Don't lose that improved performance you gained from ActiveSpeed. Renew your subscription today and continue to keep your internet connection running at top speed. Faster downloads, browsing, gaming and more! ActiveSpeed intelligently modifies your PC's settings to increase your Internet speed so everything you do online is noticeably faster. Speed up downloads and more! Perfect for novice users and experts Our Internet download accelerator and Internet optimizer will guide you through the process step-by-step, or lets you change advanced settings manually. Speeds up every type of Internet Connection Boosts performance of all dial-up, cable, wi-fi, DSL, or broadband connections. Download faster on any connection.


 Ascentive http://www.ascentive.com/ Get the most out of your PC Ascentive Privacy Statement Ascentive values its relationship with you. This email was sent as part of our program to occasionally announce free updates, upgrades, and offers to our customers. Ascentive respects your privacy and uses our email list exclusively for information you have requested from us. Please feel free to forward this email to friends and family who may be interested in this newsletter. For new subscriptions to our email newsletter, go here. If you have questions, comments, or concerns about this newsletter, please contact us at the address above, or online here. To manage your Ascentive email preferences, go to the Mail Preferences and Unsubscribe page. If the email preferences link does not work from your email client, please visit this page http://access.ascentive.com/mail/index.phtml?action=login&mailing_id=485 and enter your email address Ascentive software. Wishing you happy and safe surfing, Ascentive Updates 201 Spring Garden St. Ste 400 Philadelphia, PA 19123


This report was posted on Ripoff Report on 12/12/2009 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ascentivecom/internet/Ascentivecom-ActiveSpeed-email-fraud-for-software-never-used-wants-to-charge-on-card-d-538264. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Ascentive's Response

AUTHOR: Chris Gordon - (United States of America)

Hello, this is Chris Gordon, Email Marketing Manager at Ascentive.  During the weekend of Dec 11th to Dec 13th, a subscription auto-renewal email was accidentally sent to everyone in the Ascentive email database.  This database includes not only current and former customers but also recipients who may have received any information from us in the past. 

The email was only meant for a small number of our subscription users. Ascentive would like to assure you that this is not an attempt to obtain your credit card information and at no time would we request that information unless you had previously activated an account with us. We offer our apologies for the error and you will receive no further emails from us in the future.

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