• Report: #40355

Complaint Review: Ascentive.com

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  • Submitted: Mon, January 06, 2003
  • Updated: Fri, February 07, 2003

  • Reported By:Chatham Massachusetts
Ascentive.com Nationwide U.S.A.

Ascentive.com ripoff deception Philadelphia Pennsylvania

*UPDATE Employee: They had a way to contact us

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I signed up for a free trial of 30 days, during which my computer crashed severely (cannot link them to this). By the time I was up and running again with a new machine, I tried to cance my subscription, when they informed me I was billed.

They replied with instructions to fill out a form on a web page that did not exist, and because I did not cancel before 30 days had elapsed (it was on the 30th day), I would be out $39.95. Besides that-- their product offers nothing.

Chatham, Massachusetts

This report was posted on Ripoff Report on 01/06/2003 06:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ascentivecom/nationwide/Ascentivecom-ripoff-deception-Philadelphia-Pennsylvania-40355. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

They had a way to contact us

AUTHOR: Martin - (U.S.A.)

From the email that this customer sent to us after they were billed: "SO I HAD NO WAY OF CONTACTING YOU ABOUT THIS BEFORE YOU SENT ME THIS E-MAIL."

That is totally and 100% false. www.ascentive.com/support, there is a link on almost every page of our support site that says "Click Here to email us." Our email is available 24 hours a day, 7 days a week, 365 days a year. He had plenty of time to contact us to either: a) redownload the software or b) cancel the subscription. We are not responsible for his not cancelling in time. We provided him with a 30 day trial with the terms that he must cancel or be charged. We told him when he ordered that he must cancel in 30 days, he failed to do so.
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