• Report: #1168735

Complaint Review: Ashampoo WinOptimizwe

  • Submitted: Sat, August 09, 2014
  • Updated: Tue, August 26, 2014

  • Reported By: Mark — Fort Worth Texas
Ashampoo WinOptimizwe
Internet USA

Ashampoo WinOptimizer Ashampoo WinOtimizer Deleted EVERY FILE ON MY COMPUTER! Internet

*Author of original report: Response

*Consumer Suggestion: Backup?

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 Under NO CIRCUMSTANCE use Ashampoo on your computer!

I bought Ashampoo WinOptimizer (not the free version).

IT DELETED EVERY FILE ON MY COMPUTER. 3 YEARS OF EVERY DOCUMENT, EVERY PHOTOGRAPH, EVERY BOOKMARK, EVERY FAVORITE. EVERY ICON.

I have lost 500 hours of work. TWO PEOPLE ARE GOING TO LOSE THEIR JOBS over this on Monday as the files necessary for there jobs are gone.

THERE IS NO RESTORE FEATURE. The "UNDELETE" also does not work on it either.

IF YOU WANT TO TOTALLY DELETE EVERYTHING ON YOUR COMPUTER, use Ashampoo. OTHERWISE DO NOT EVEN THINK OF USING IT.

Ashampoo WinOptimizer ERASES ALL YOUR FILES PERMANENTLY! THERE IS NO RESTORE FEATURE.

YOU HAVE BEEN WARNED!!!

If you have any questions about this email me at dfwx22@gmail.com.

 

 


This report was posted on Ripoff Report on 08/09/2014 10:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ashampoo-WinOptimizwe/internet/Ashampoo-WinOptimizer-Ashampoo-WinOtimizer-Deleted-EVERY-FILE-ON-MY-COMPUTER-Internet-1168735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Response

AUTHOR: Mark - ()

We managed to pull most files, though outdated, off chips.

Ashampoo's response was simply: "its impossible."

Making certain all was backed up, ran Ashampoo again. Its simple auto clean up program worked.

HOWEVER, I also did a "registry defrag" - shutting down all programs first. After it ran Ashampoo software stated it was urgent to reboot the computer after the defrag - which I did.

When it rebooted, Ashampoo has deleted 100% of all word files, photo files on Picassa and the pictures files (every file in Microsoft word), had deleted 100% of all Apps including those that came with the computer, and had deleted 100% desktop icons and 100% of the favorites file. It erased the homepage setting.


The Ashampoo registry defrag deleted 100% of everything except software. In short, to run defrag on Ashampoo is to delete 100% of everything other than software. Anything and everything you have done on your computer is erased.

To try to find any way to restore it and you find just how primative Ashampoo software is. There is an "undeleter" - but it is essentially unusable. What you get is a colume of tens of thousands of deletions - stating which are "GOOD" to restore, which are "FAIR" and which are "LOST."80+% are "Lost."

Ashampoo lacks the technical ability to have a "select all" button nor do they have the technical knowledge for the simple matter of grouping "GOOD" together. So, to try to use the supposed "UNDELETER" feature you have to scroll down the nearly endless page, clicking each individual file you want to "restore." How many times does it take to scroll down a page showing 2o boxes, for which you have to individually click on all 50,000, 100,000, 500,000?

I went thru about 4000 and clicked "restore." It restored nothing, so the "UNDELETER" is just nothing at all. Also, you you click to "UNDO" the registry restorer, it does NOTHING.

Here is what Ashampoo WinOptimizer does - and only does:

1. It can defrag your computer (but Defrag comes free with your operating system)

2. It can delete your cookies (which also is free with Internet Explorer, Firefox etc)

The rest of WinOptimizer either 1.) does absolutely nothing or 2.) whips your harddrive of all files of every kind except that actual software itself. So it won't erase your Word files, Picassa picture files, the favorites software etc. Rather, it deletes every file you have on Word, every photo you have in your photo files or Picassa, erase all your favorites, all APPs you installed, etc.

WinOptimer is a harddrive wiping program. Nothing else. There is NO warning that this is what WinOptimizer does.

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#2 Consumer Suggestion

Backup?

AUTHOR: Robert - ()

There are many ways one can lose data on a computer.  That's why most users will have a backup strategy.  Not having a backup plan for 500 hours of work plus people's jobs depending on it is unbelievable.

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