• Report: #414620

Complaint Review: Ashfaq - Taj Hall

  • Submitted: Wed, January 21, 2009
  • Updated: Thu, February 12, 2009

  • Reported By:Anyplace Texas
Ashfaq - Taj Hall
5615 Savoy Lane Houston, Texas U.S.A.

Taj Hall, Ashfaq Ripped us off for our wedding, claims to be bankrupt Houston Texas

*UPDATE Employee: Taj Hall, no rip-off, no bankruptcy

*UPDATE Employee: Taj Hall - Not a rip-off, not bankrupt

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My then-fiance and I scheduled to have our wedding and reception at Taj Hall reception center. After paying the business in full and the unavoidable occurence of a natural disaster, we cancelled our wedding. Other businesses we had booked for the day gave us our money back and gave us their sympathy for families stuck in the disaster area.

When approaching the owner or son of the owner, Ashfaq, he said that 1000 of our money was nonrefundable and he couldn't give us all the money back unless it was in installments. We explained what the other businesses did and he would not budge.

Over time, we have tried to talk to him and reason with him (he says that we had a nonrefundable policy, meanwhile we had never seen or signed a contract with him in the six short weeks we had been planning the wedding). He said that he would give us all the money back over installments but not the nonrefundable deposit.

Now he is saying he can't give us any money and he has to consult his dad in India who controls the money. I think they are going bankrupt...whatever the case, he is dishonest and no one should use or support his business.

A very unhappy customer
Anyplace, Texas
U.S.A.

This report was posted on Ripoff Report on 01/21/2009 06:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ashfaq-Taj-Hall/Houston-Texas-77036/Taj-Hall-Ashfaq-Ripped-us-off-for-our-wedding-claims-to-be-bankrupt-Houston-Texas-414620. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Taj Hall, no rip-off, no bankruptcy

AUTHOR: Th - (U.S.A.)

As a representative of Taj Hall, I was surprised to see this report filed. We have a very good reputation on treating our customers in a fair and even manner. This particular customer had to postpone her wedding due to the disaster caused by Hurricane Ike. It was mutually agreed upon to postpone her reception at our facility - which turned out to be a good decision due to the extent of damage caused by Hurricane Ike. A month and half to two months later, the customer decided to cancel the wedding. It was explained that our finances were tight (renovations and repairs were in progress), so her refund will be sent in two to three installments, but the initial $1,000.00 would not be refunded, as per policy. It was NEVER stated that we would not refund any of the money. A letter was mailed (or faxed) to the customer explaining this, and informing her that we need her intentions in writing, signed by both her and her 'then-fiance'. We did consider refunding her the full amount, but it was discovered that this particular event was not canceled due to the storm, but rather for personal reasons.

In any case, to this day, we have not received anything in writing from this customer. It is our policy, not to mention a logical conclusion, that if two people are listed on the invoice, we need confirmation in writing about their intentions, signed by both parties, so we know who to make the refund checks out to.

We have not heard from this customer since November 2008. Her 'friend' dropped by in late December, and we've been waiting to hear from her since. Unfortunately, we had to find out how she feels when another customer pointed us to this website. Our financial position is back on track now, and we are fully willing and able to refund all but the initial $1,000.00 of her money today, but cannot release a check until we receive written confirmation of their intentions. Even today, if the customer wants to use our facility for any other occasion, we would be happy to apply her FULL payment to the new event. Every effort will be made to contact this customer and her 'then-fiance' to resolve this matter.

We are saddened that this customer is so upset, but don't honestly understand why she would publicly call us a rip-off. We have been in business for over 11 years, and have never had any customer accuse us of being unfair - that is how we immediately knew who this anonymous poster was. The majority of our business is from returning customers and referrals, and for that reason, our ultimate goal is to make sure every customer leaves our facility pleased with our services.

Just to be clear, Taj Hall is NOT bankrupt, and we do not appreciate being called a rip-off, as we pride ourselves on our facility and our service.

Ashfaq
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#2 UPDATE Employee

Taj Hall - Not a rip-off, not bankrupt

AUTHOR: Th - (U.S.A.)

As a representative of Taj Hall, I was surprised to see this report filed. We have a very good reputation on treating our customers in a fair and even manner. This particular customer had to postpone her wedding due to the disaster caused by Hurricane Ike. It was mutually agreed upon to postpone her reception at our facility - which turned out to be a good decision due to the extent of damage caused by Hurricane Ike. A month and half to two months later, the customer decided to cancel the wedding. It was explained that our finances were tight (renovations and repairs were in progress), so her refund will be sent in two to three installments, but the initial $1,000.00 would not be refunded, as per policy. It was NEVER stated that we would not refund any of the money. A letter was mailed (or faxed) to the customer explaining this, and informing her that we need her intentions in writing, signed by both her and her 'then-fiance'. We did consider refunding her the full amount, but it was discovered that this particular event was not canceled due to the storm, but rather for personal reasons.

In any case, to this day, we have not received anything in writing from this customer. It is our policy, not to mention a logical conclusion, that if two people are listed on the invoice, we need confirmation in writing about their intentions, signed by both parties, so we know who to make the refund checks out to.

We have not heard from this customer since November 2008. Her 'friend' dropped by in late December, and we've been waiting to hear from her since. Unfortunately, we had to find out how she feels when another customer pointed us to this website. Our financial position is back on track now, and we are fully willing and able to refund all but the initial $1,000.00 of her money today, but cannot release a check until we receive written confirmation of their intentions. Even today, if the customer wants to use our facility for any other occasion, we would be happy to apply her FULL payment to the new event. Every effort will be made to contact this customer and her 'then-fiance' to resolve this matter.

We are saddened that this customer is so upset, but don't honestly understand why she would publicly call us a rip-off. We have been in business for over 11 years, and have never had any customer accuse us of being unfair - that is how we immediately knew who this anonymous poster was. The majority of our business is from returning customers and referrals, and for that reason, our ultimate goal is to make sure every customer leaves our facility pleased with our services.

Just to be clear, Taj Hall is NOT bankrupt, and we do not appreciate being called a rip-off, as we pride ourselves on our facility and our service.

Ashfaq
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