- Report: #1009353
Complaint Review: Ashley Bridget
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| Ashley Bridget
Internet United States of America |
|
Ashley Bridget Horrible customer service Internet
*UPDATE Employee: Here to Help
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I bought a Deal Chicken that was offered by this company. It was a Christmas present for my sister and I ordered it while she was sitting there the week before Christmas. The company did not send any kind of possible date or shipping date of any kind. I emailed them in January and asked when they would be shipped. I eventually sent another email and asked if there was a shipping tracking number. They sent me one and I tracked it and it should have arrived on January 22nd. The address was not completely printed on the label and by the time I had the number the Post office has already had it 5 days and was shipping it back. I contacted them and they said as soon as we receive it we will put the address you gave us on there and ship it out again. I asked for a tracking number and got no response.
I contacted them on 02/05/2013 and I got a response that they had not received it back yet. I asked them why they did not ship out another product and keep when the one was shipped back. I got no response. Had a tracking number been given even though it took forever for them to ship it I would have caught it and contacted the Post office to give them the address. Now, no present for my sister, no product, and no apology or even effort to make it right.
I contacted them on 02/05/2013 and I got a response that they had not received it back yet. I asked them why they did not ship out another product and keep when the one was shipped back. I got no response. Had a tracking number been given even though it took forever for them to ship it I would have caught it and contacted the Post office to give them the address. Now, no present for my sister, no product, and no apology or even effort to make it right.
This report was posted on Ripoff Report on 02/05/2013 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ashley-Bridget/internet/Ashley-Bridget-Horrible-customer-service-Internet-1009353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Here to Help
AUTHOR: Graham Gentle - (United States of America)
SUBMITTED: Wednesday, February 06, 2013
POSTED: Wednesday, February 06, 2013
Hi,
Let me first say that I sincerely apologize for the headache that you have received after not receiving your order. I'm the support manager at Ashley Bridget. I understand that it is frustrating not receiving an automated email giving you updates on your order. The system that we use to manage our voucher redemption's when featuring our products on third party promotional sites currently does not support automated shipping update emails. So when a customer buys one of our products from another website, they will need to contact our support team to receive their tracking number. We give automated shipping updates when purchases are made directly on our website.
I spoke with the support representative who has been in contact with you. We will reissue you your order regardless of not having received the return. Also, if you are looking to get in touch with Ashley Bridget management, you can always email them directly at info@ashleybridget.com.
Again, I'm sorry for all of this. Our main priority is to make the online buying process as comfortable as possible for our customers, and it's clear that we didn't meet your expectations. I promise you that we will make things right for you.
All the best,
Graham Gentle
Ashley Bridget National Support Manager
Let me first say that I sincerely apologize for the headache that you have received after not receiving your order. I'm the support manager at Ashley Bridget. I understand that it is frustrating not receiving an automated email giving you updates on your order. The system that we use to manage our voucher redemption's when featuring our products on third party promotional sites currently does not support automated shipping update emails. So when a customer buys one of our products from another website, they will need to contact our support team to receive their tracking number. We give automated shipping updates when purchases are made directly on our website.
I spoke with the support representative who has been in contact with you. We will reissue you your order regardless of not having received the return. Also, if you are looking to get in touch with Ashley Bridget management, you can always email them directly at info@ashleybridget.com.
Again, I'm sorry for all of this. Our main priority is to make the online buying process as comfortable as possible for our customers, and it's clear that we didn't meet your expectations. I promise you that we will make things right for you.
All the best,
Graham Gentle
Ashley Bridget National Support Manager
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