During the beginning of this year I went in to the new homestore that opened in our area. I was in the market for a new pub style table for our dining area in the kitchen. I fell in love with a set and went thru the process of purchasing it. My estimated date came and went, and I was kept informed by their customer relations woman who was very helpful in updating me on information of delays and the like. Finally, I got frustrated and wanted to cancel the order I was then met by the 30 percent restocking fee. As a customer I felt this was nothing but insurance to make sure no matter what happened when the order was placed it was futile to do anything but wait until the furniture came in.
Later I was informed that all was in except the bar stools and was given an estimated date yet again. At the time I was offered the stools off of the showroom floor to complete my order. No way was I going to pay what I paid for some stools that had been sitting there since who knows when! I made it clear I did not want floor samples. Way before that date came about I was called again and scheduled delivery. I thought this was odd and asked to speak to the manager and point blank again asked were the stools new. I was assured they were new. At delivery I asked the drivers the same question since the furniture was delivered assembled. My concern was that on areas of the stools there was dust near the bottom rungs. The drivers of course did not know if they were or not but stated that they thought they had been there a while a direct contradiction to what I had been told by the manager! After they left I noticed a scratch on one of the chairs which raised my curiosity.
After discussing the issue with my wife who had been in the store also, I went in later that day to the store, making it a point to not be noticed. When I got to the display area, low and behold, the stools to the bar were not there. I asked a young gentleman who was dressed like the drivers that arrived at my house if there were stools that came with the set and was told that I could get the stools but that the ones that went with that set went out on delivery that day. I was immediately infuriated and left the store before I did something that may have needed police action on scene.
Since then I have spoken with several of my friends who have purchased items from this store. It seems that some have not had problems while others have experienced extreme wait times as I did, several with problems and damages during delivery and including one who had their door frame damaged and had to refuse the merchandise because of what happened. I highly suggest after seeking legal counsel from yet another friend who informed me it I would have to prove without a doubt they sold me samples as new you think twice before purchasing and request some form of verification their merchandise was new. After calling Ashley's corporate headquarters I was informed that each homestore is individually owned and operated I am stuck on what to do. The lady that I spoke with did tell me that if you request the box or delivery tag from the box you can match the serial number from the delivery tag which shows the ship date with the tag on your furniture.
I still cant help the feeling that I was lied to by a manager of the store who is supposed to be professional and a representative of the company.