- Report: #709124
Report - Rebuttal - Arbitrate
Complaint Review: Ashley Furniture Home Store
Ashley Furniture Home Store6143 Hwy 98W Internet United States of America
Ashley Furniture Home Store ASHLEY FURNITURE---THE WORST MADE FURNITURE ON THE MARKET AND CUSTOMER SERVICE IS EVEN WORSE!!! Internet
Called Ashley, they sent two young men to check out the problems. The two service techs called the office to report the problems and was told to order new mechanisim for the recliner and to bring the sofa to the warehouse for repair. The mechanism for the reliner was ordered and arrived at our home in about 1 week. In the meantime, I had words with the manager(what a joke!) about the quality of thier products and he consistantly requested that I give him the opportunity to make it right.
Against my better judgement, I agreed, that was my second mistake. My first was when my wife and I went in their store, making a purchase without researching the Company first. After an attempt to repair them in our home they decided to send them back to the warehouse and order us a complete new suite of the same style or model. Guess what, the new group is no better than the first group but was told everything met quality control standards. I have learned a valuable lesson and I promise that I, plus many, many family and friends will never buy anything from Ashley Furniture. I hope anybody wanting to buy furniture will read this before going to Ashley Furniture!
This report was posted on Ripoff Report on 03/22/2011 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ashley-Furniture-Home-Store/internet/Ashley-Furniture-Home-Store-ASHLEY-FURNITURE-THE-WORST-MADE-FURNITURE-ON-THE-MARKET-AND-709124. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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