- Report: #979697
Complaint Review: Ashley Furniture Homestore
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Ashley Furniture Homestore 10711 West 21st Street North
Wichita, Kansas United States of America |
|
Ashley Furniture Homestore "Leather" furniture peeling, flaking and falling off couches! Wichita, Kansas
*Author of original report: YAY!
*Consumer Comment: Question
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
We bought a sofa and love seat, both with 2 recliners from Ashley Furniture Homestore of Wichita. We were told by the salesmen, that every part of the couch our body touched, was REAL leather, the rest was not, but that didn't matter, because that is how they saved us money. We were so pleased to finally have pretty furniture in our living room. Riiiight! Sadly, one year and one week after we purchased these, the recliner and the seat cushion broke on the love seat. We are not big tv watchers at all, so the couch is rarely used and the love seat, a couple times a week by me, more by my husband. Ashley informed us that we were past our warranty and they wouldn't do anything about that. Fine, we can deal with a broken recliner and seat, I GUESS!
A few short years later, our couch and love seat surface began to peel, crack and flake off. We contacted Ashley and they told us there was nothing they could do, unless we wanted to pay $300 for the love seat, and ??? for the couch to be recovered in the SAME material. [continued below]....
A few short years later, our couch and love seat surface began to peel, crack and flake off. We contacted Ashley and they told us there was nothing they could do, unless we wanted to pay $300 for the love seat, and ??? for the couch to be recovered in the SAME material. [continued below]....
Report Attachments:
..... Um, no thanks?
The manager we spoke to, Eric, said that he had the same couch and it was just fine. He also asked to have me send photos to him, the same ones I have shared here, and we got NO response.
We just don't have the money to so quickly have to re-invest in new furniture, and we feel the lack of customer service has been poor. Please help me fight Ashley, clearly something is going on, because there are MANY MANY other complaints on this site similar to mine.
Thank you.
The manager we spoke to, Eric, said that he had the same couch and it was just fine. He also asked to have me send photos to him, the same ones I have shared here, and we got NO response.
We just don't have the money to so quickly have to re-invest in new furniture, and we feel the lack of customer service has been poor. Please help me fight Ashley, clearly something is going on, because there are MANY MANY other complaints on this site similar to mine.
Thank you.
This report was posted on Ripoff Report on 12/08/2012 09:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ashley-Furniture-Homestore/Wichita-Kansas-/Ashley-Furniture-Homestore-Leather-furniture-peeling-flaking-and-falling-off-couches-979697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Ashley Furniture Homestore
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 Author of original report
YAY!
AUTHOR: daleandtonya - (United States of America)
SUBMITTED: Wednesday, December 12, 2012
Eric from Ashley Furniture Homestore of Wichita is being WONDERFUL! He apologized profusely for not responding to our complaint. He is eating all labor costs to repair our couches for us!
Respond to this report!
What's this?
Did the furnature last one year with no problems? Then the company delivered to you as promised. There is only a one year warranty on their furnature, which means they don't expect it to last much past that. Ashley sells cheap furnature, you don't go there to buy furnature you expect to last.
Additionally, when you purchased the furnature you should have been offered an extended warranty. If you had purchased the additional coverage you would be able to make a claim. As is, there's nothing anyone can do for you. The furnature is over 3 years old by your own admission. There's no warranty coverage left on it. You'll need to buy new furnature, might I reccommend spending a little extra to get quality furnature and buying an extended warranty? I buy a lot of furnature from ashley, but I don't expect any of it to last longer than a few short years.
Additionally, when you purchased the furnature you should have been offered an extended warranty. If you had purchased the additional coverage you would be able to make a claim. As is, there's nothing anyone can do for you. The furnature is over 3 years old by your own admission. There's no warranty coverage left on it. You'll need to buy new furnature, might I reccommend spending a little extra to get quality furnature and buying an extended warranty? I buy a lot of furnature from ashley, but I don't expect any of it to last longer than a few short years.
Respond to this report!
What's this? 
