- Report: #732699
Report - Rebuttal - Arbitrate
Complaint Review: Ashley Furniture Homestore
Ashley Furniture Homestore9577 Ridgetop blvd nw suite 170 silverdale, Washington United States of America
Ashley Furniture Homestore The saleman lied to make a sale then the manager does not support the salesman and we lost money silverdale, Washington
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When we went back to the store to cancel said layaway the first person started our refund and said we would get the $200 back, he had it ready to process . We stopped to look for a different set of furniture but did not find anything. We went back to the desk to finish our refund and where told the gentleman went home. That there is a $50 charge for cancelling. Again we tried explaining that the salesman had assured us we would not have to pay that and he would take care of it.. Of course he did not have anyone initial the contract like he said he would, so we were told there is nothing they can do for us.
at this point the salesman still assured us not to worry it will be taken care of .."someone will pay this but not him, he is there to make money". after about an hour of talking back and forth and waiting on the staff to make up their minds we were told that it would be up to the home office to make that decision. I just talked to home office and they do not handle disputes for that store. they said to call the store. Which we have already talked to and got nowhere. We are out our $50 the store agreed that the salesman lied to us, but nobody is willing to give us back our money. I find this to be a very bad way to do business and to keep trust with the customers.
I want others to be aware of the shady dealings that go on there and not to fall in the same trap that we did.
This report was posted on Ripoff Report on 05/24/2011 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ashley-Furniture-Homestore/silverdale-Washington-98383/Ashley-Furniture-Homestore-The-saleman-lied-to-make-a-sale-then-the-manager-does-not-supp-732699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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