- Report: #996674
Report - Rebuttal - Arbitrate
Complaint Review: Ashley Furniture Rohnert Park
Ashley Furniture Rohnert Park6001 Redwood Dr Rohnert Park, California United States of America
Ashley Furniture Rohnert Park Over charging for delivery Rohnert Park, California
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I wanted to buy end table and a coffee table. Told them I would take it with me. They said they had to order them and that the delivery charge would be $150.00. I asked to pick it up at the store and they said I would still have to pay delivery. Ultimately I got them to "let" me pick it up at the store for only $20.00!
Then the furniture never came. I waited for over a month. When I would call they would say that there was not room on the truck and maybe on the next delivery?
I eventually gave up and asked that they cancel the order and give me a full refund, since you have to pay in advance. They said I could get a refund but would have t pay a restocking fee, even though the item was never shipped?
After more phone calls to the corporate office and another trip to te store in Rohnert Park I received a full refund.
This report was posted on Ripoff Report on 01/14/2013 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ashley-Furniture-Rohnert-Park/Rohnert-Park-California-94928/Ashley-Furniture-Rohnert-Park-Over-charging-for-delivery-Rohnert-Park-California-996674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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