• Report: #1091507

Complaint Review: Ashley Furniture

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  • Submitted: Sat, October 12, 2013
  • Updated: Sat, October 12, 2013

  • Reported By: Fifi — West Tennessee
Ashley Furniture
1096 Vann Drive Jackson, TN 38305 Jackson, Tennessee USA

Ashley Furniture Ashley Furniture Homestore, Ashley Furniture Industries, Inc. Ashley Furniture Provides SUBPAR products and REFUSES To Bear Responsibility Jackson Tennessee

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My husband and I purchased $5,000 of furniture through Ashley Furniture in May 2013.  Our furniture was delivered in June of 2013.  We purchased a dining room suite, king bed & mattress, sofa & accent chair.  We are happy with all pieces but one.  The sofa.  It is horrible!  The day it arrived it was very lumpy and unattractive.  We assumed the lumps would smooth out.  They have not.  Within a week or so, the spring supports (or maybe the frame?) underneath the seat cushions began to sag.  The sofa is extremely uncomfortable and ugly.  To top that off, I attempted to clean a little dirt (with just a little water) off of the back of the sofa about 1 1/2 months into ownership, and it took the color off!  Granted, it wasn't in large spots.  But once I saw that the color was going to be removed if I continued, I stopped trying to clean it.  And yes, we purchased their so-called "protection plan".  It was at that point we contacted Ashley Furntiure. They first sent us, via mail, new seat cushion covers and I think a new complete cover for the sofa.  They said there was probably a defect in the dye.  They didn't even bother to respond to the lumpy, uncomfortable, and ugly problems.  We received the package in the mail, which we never opened.  They told us that some techs would come by and replace the back cover and seat cushion covers.  The techs showed up and we let them examine the sofa.  They agreed that the sofa was "not up to standard" and would report it as so.  They said Ashley would take this sofa and give us a new one.  That is EXACTLY what they said.  Btw...never trust the techs!!!  Get it in writing before they leave!!  We didn't and I wish we had.  

They took the package with them and did not change out the seat custions or cover (obviously since we were getting a new sofa anyway....riiiiight).  Next thing we know, we are contacted by Ashley stating that they plan to do NOTHING and that the sofa was reported as "customer abuse" and that it was built "up to standard".  HA!  We had only had the sofa 2 months before all of the problems!  Our household only consists of my husband and myself.  No small children.  The sofa has barely been used.  This is NOT customer abuse.  This is shoddy workmanship, to put it mildly.  We tried to speak with Ashley on several occassions to no avail.  They do not care and have basically told us, at this point, to go screw ourselves.  We purchased our furniture at the Madison, Tennessee store.  So I blame the salesperson at that store who PROMISED us that Ashely stands behind everything they sell.  That was a flat out lie.  Our order was fulfilled by the Jackson, Tennessee store (as we were moving from MIddle to West Tennessee), so I blame them for the crappy sofa.  I blame Ashely Furniture for fraudlulant practices, false advertising, and selling defective merchandise.  I PRAY that there are folks smarter than my husband and myself and read all of the Ripoff Reports involving Ashley BEFORE they buy from them. I wish to God we had.  We have filed a formal compaint with the Better Business Bureau.  I'm sure it will do no good.  To those of you reading the Ripoff Reports on Ashely, be sure to see how many complaints have been filed with the BBB.  It's a LOT!  Ashely....keep doing things like you are and you will go out of business.  That is my fervent prayer.  I never thought I'd say this....but Rooms To Go makes you look like Walmart.

This is a direct quote from the Ashley website.  Obviously LIES!  They are FRAUDS!!

"Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries. From design, through fulfillment, Ashley continuously strives to provide you, our customer, with the best values, selection and service in the furniture industry."

I think those of us who have been defrauded by Ashely and their deceptive practives should start a class-action lawsuit.  I honestly do.


This report was posted on Ripoff Report on 10/12/2013 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ashley-Furniture/Jackson-Tennessee-38305/Ashley-Furniture-Ashley-Furniture-Homestore-Ashley-Furniture-Industries-Inc-Ashley-Fur-1091507. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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