- Report: #849963
Report - Rebuttal - Arbitrate
Complaint Review: Ashley Furniture
Ashley FurnitureBluegrass Parkway Louisville, Kentucky United States of America
Ashley Furniture I purchased serta mattress at ashleys ended up laying in 6" ditches, they replaced happened again in 6 months. The best Tina Coomer could say is all sales are final! Louisville, Kentucky
Here we are now about a year later with the second mattress, now of course it was different because they did not make our mattress any longer. The sales person said you will not have any trouble out of this mattress it is so much better. Guess what, six months after getting this mattress we are laying in two ditches again. I went back to the store and ask for a refund and they said no. They would have to send a tech out to replace it. How many times do i have to do this? well six months goes by nobody shows up or even calls.
I just called again today and spoke to the new manager Tina Coomer and all she could say is all sales are final!!!! Big MANAGER! Wow, what happened to the customer is always right, and the customer comes first? I have spent thousands of dollars filling two homes and this is how they choose to treat me. I ask to speak to the CEO and they refused. All they wanted to do was put me through the same old crap again of sending out a tech and making me replace it again. I just want my money back so i could go some where today and get a mattress today, not weeks from now while they fool around! How many chances do they get? My wife just had surgery and i have to put her on the floor to be able to rest. Wow Thanks Ashleys, I will be sure to furnish another house with you! NOT!!!!!!!!
This report was posted on Ripoff Report on 03/07/2012 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ashley-Furniture/Louisville-Kentucky-40222/Ashley-Furniture-I-purchased-serta-mattress-at-ashleys-ended-up-laying-in-6-ditches-the-849963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.