- Report: #1079871
Report - Rebuttal - Arbitrate
Complaint Review: Ashley Furniture
Ashley Furniture545 Route 17 South Paramus, Select State/Province USA
Ashley Furniture Unethical behavior by manager and sales people Paramus NJ
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We went to Ashley furniture in Paramus NJ and were looking for a chair. We told the sales rep that we would come back tomorrow after measuring and make the purchase, He asked us to provide the credit card info to him prior to leaving so that we would not have to come back and order if it fits and we still have up to 48 hours prior to shipment to cancel for 100% refund,. We did as he requested and then called him the same night when we got home and said we had to cancel because it is too big, The sales rep said no problem, We will 100% refund and cancel, he sent us over to customer care who confirmed she was cancelling the order-
4 days later I have Ashley furniture at my door trying to deliver half the order, they said customer service rep only canceled the chair and not the ottoman, We refused delivery and called the store. The store may be the most unethical store I have ever dealt with, They said we are responsible for 25% non refundable and do not care what their sales rep said, we are responsbile for a restocking fee. If that is not the most unethical work I don't know what is, We didn't want to even leave a payment but were told it is was in our best interest so we did not have to come back and as long as we cancel by Tuesday we are refunded 100% and now they change that- I need the rest of my money back and somebody better look into that store because that is HORRIBLE
This report was posted on Ripoff Report on 08/28/2013 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ashley-Furniture/Paramus-Select-StateProvince-07652/Ashley-Furniture-Unethical-behavior-by-manager-and-sales-people-Paramus-NJ-1079871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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