Complaint Review: Ashley Furniture - Scottsdale Arizona
- Ashley Furniture 14202 N Scottsdale Rd, Building #5, Ste 132 Scottsdale, Arizona United States of America
- Phone: (480) 812-4663
- Web: www.ashleyfurniture.com
- Category: Furniture & Furnishings
Ashley Furniture "AS IS" policy stinks! Scottsdale, Arizona
*Author of original report: The Saga Ends....
*Consumer Comment: Hmmmm
*General Comment: An even better idea...
*Author of original report: Significant Discount
*Consumer Comment: In response to Char's "Furthermore"
*Author of original report: Furthermore....
*Consumer Comment: What RIPOFF?
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I spent over $700 for these items. My plans changed and I do not need them anymore. They have never been used. I wanted them to deliver the items instead of buying them off the floor, but that was not an option. I can't understand why they will accept something that has been delivered to the consumer as a return; but not something that the consumer purchases off of the showroom floor.
I sent an email to mjedlowskicustomercare@ashleyfurniture.com and received a trite response from Shannon Burris as follows:
"Thank you for your correspondence. We regret that you disagree with the nature of our AS IS policy. Unfortunately, accessories or other as-is items cannot be warrantied, serviced or returned. We are sorry to have lost your business."
It does not look like Ashley Furniture cares about their customer, nor do they care if their customer ever returns!!
Buyer Beware!
This report was posted on Ripoff Report on 03/12/2010 09:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ashley-furniture/scottsdale-arizona-85254/ashley-furniture-as-is-policy-stinks-scottsdale-arizona-580429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#7 Author of original report
The Saga Ends....
AUTHOR: Sunflowerchar - (USA)
SUBMITTED: Monday, March 22, 2010
We, as consumers, can dictate how a business should be run and we do on a daily basis when we patronize their stores. If we do not agree with their policies, then we do not shop, at some point in time they will get the message or go out of business. That's Economics 101.
#6 Consumer Comment
Hmmmm
AUTHOR: Resty - (U.S.A.)
SUBMITTED: Sunday, March 21, 2010
Just because you dont like or dont agree with something a company does, does not make it wrong or illegal on their part. You cant dictate to the company how they run their business.
GROW UP
#5 General Comment
An even better idea...
AUTHOR: Edgeman - (U.S.A.)
SUBMITTED: Sunday, March 21, 2010
Why limit your efforts to just Ashley Furniture? You should use your time and resources to inform everybody that "As Is" means exactly that - the retailer is selling you the item while offering no guarantees or warranties about its condition. This would include used vehicles, electronics from a thrift store or clearance merchandise from a specialty retailer.
#4 Author of original report
Significant Discount
AUTHOR: Sunflowerchar - (USA)
SUBMITTED: Saturday, March 20, 2010
Hmmm...I don't think I got a significant discount...$269 for a lamp, I bought two. Another $200+ for a rug that is about 6x9. I paid the same as what I could have purchased them at any other retailer, even those that do no have an "As Is" policy.
#3 Consumer Comment
In response to Char's "Furthermore"
AUTHOR: Scott - (U.S.A.)
SUBMITTED: Thursday, March 18, 2010
All retailers have different terms of sale. Unfortunately, there is no "universal" rule or guideline in regards to returning merchandise. All of the "other" retailers you listed (Target, KMart, Macy's, etc.) have sales policies allowing the return of merchandise...as do most retailers. But let's not cloud the issue here. You purchased "As-Is" merchandise. I challenge you to find me another retailer that will allow you to return "As-Is" merchandise. This merchandise is usually sold at a heavy discount and because of that is NOT RETURNABLE.
I do not work for Ashley Home Store, so don't try and refute this by bringing that up. I do, however, have common sense enough to know that when you're buying "As-Is" merchandise, you're doing exactly that - purchasing merchandise at a significant discount, which generally comes with a reduced service guarantee.
Chalk this one up to "you live and you learn".
#2 Author of original report
Furthermore....
AUTHOR: Sunflowerchar - (USA)
SUBMITTED: Saturday, March 13, 2010
#1 Consumer Comment
What RIPOFF?
AUTHOR: Will - (U.S.A.)
SUBMITTED: Saturday, March 13, 2010
What exactly don't you understand about a "as is" policy? Try growing up.
Advertisers above have met our
strict standards for business conduct.