- Report: #402004
Report - Rebuttal - Arbitrate
Complaint Review: Ashley's Furniture Homestore,
Ashley's Furniture Homestore,7780 State Highway 121 Frisco, Texas U.S.A.
Ashley's Furniture, Montage Furniture Services; Premier Warranty, Ashley's Furniture Homestore, Montage Furniture Services; Premier Warranty Misrepresentation of product and warranty Frisco Texas
My grandbaby lives with me and drips from her bottle left stains. Water to clean the stains, left additional stains.
I called the warranty service and when they came to clean (Montage Furniture Services), they said it was not covered and I should have a professional upholstery cleaning service come, even though their warranty clearly states that it covers these type of stains.
I did have a professional (Sears Upholstery Cleaning Service) come and clean the entire couch and within a few days the stains reappeared. We have owned the couch for 6 months and it has stains all over it.
This report was posted on Ripoff Report on 12/16/2008 01:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ashleys-Furniture-Homestore/Frisco-Texas-75034/Ashleys-Furniture-Montage-Furniture-Services-Premier-Warranty-Ashleys-Furniture-Homes-402004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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