- Report: #964680
Report - Rebuttal - Arbitrate
Complaint Review: Ask Now
Ask Now I called Ask Now at 10:51p.m. and 10:57 p.m. Arizona time on 10/24/2012 and asked for a reading, I paid 10.00 for a a reading which came off my debit card. I was given a number to punch in to reach a , Internet
*Consumer Comment: Pathetic
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it is now 11-04-2012 and no refund, so I try to call back, I get a recording saying I am not able to use the service, to call customer service, the number for customer service is 1-800-660-1922, I call that number and get the same recording. So I then call from my daughters phone and reach a man named Jonathon, I explain to him what my problem is, for one, I cannot get through, he says of course, you were told you would be black listed when you requested the refund, and I said that is fine, but how can I call if I don't get my money back, so he then looks into it and tells me that I requested it that same night, I said "no, I called back the next day" he looks and says oh yes you are right, and then says that I called a couple hours later, I said "NO, I called after I slept all night and then a few hours passed" he then corrected himself and gave times of call, I then said I did not get my money back, he then said that the money was refunded, I sad no it was not, I have records, and then he said the amount may have been voided and may never have gone through, I said it is not like I have thousands of dollars in my account and can't keep track of 10 dollars, the money was not voided, it was paid to you, and not refunded, he then said I needed to make a copy of the transaction and fax it to them and gave me a fax number, I do not want to fax anything, can you help me???
This report was posted on Ripoff Report on 11/04/2012 05:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ask-Now/internet/Ask-Now-I-called-Ask-Now-at-1051pm-and-1057-pm-Arizona-time-on-10242012-and-asked-964680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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