• Report: #641073

Complaint Review: Asknet-Shops.com

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  • Submitted: Thu, September 16, 2010
  • Updated: Thu, September 23, 2010

  • Reported By: Botterills — Pickering Nationwide United Kingdom
Asknet-Shops.com
Internet United States of America

Asknet-Shops.com Unauthorised Debit Card withdrawals Internet

*UPDATE Employee: asknet payment department willing to help

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A couple of years ago we purchased Panda Internet Security, and our bank account was debited by Asknet-Shops.com

The following year, even though we had unistalled Panda (causing problems) and purchased an alternative (Kaspersky) and had made no further order for a Panda update, Asknet-Shops.com continued to debit our account without authorisation.

We reported this to our bank, and they refunded the unauthorised payment, and replaced our debit card, cancelling the original one.


This report was posted on Ripoff Report on 09/16/2010 03:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Asknet-Shopscom/internet/Asknet-Shopscom-Unauthorised-Debit-Card-withdrawals-Internet-641073. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

asknet payment department willing to help

AUTHOR: AsknetRep - (USA)

The company asknet is a service provider which is responsible for the online purchasing process for several software producers.

You may therefore find "asknet shops" listed on your credit card bill, even though you have purchased software in a store with a different name.

Therefore, we would like to ask you to check whether you have recently ordered software.

If you still have any questions on the charge, or if you have not recently purchased any software, please contact our customer service professionals, we will be happy to assist you on clarifying this issue.

You can contact us at:

customerservice@asknet.com

Please note that our customer service department will never ask you for your full credit card number, for security reasons but we will need the following information:

the exact amount

the debit date

your name

the email address you generally use for online orders

Alternatively you can reach our payment department by phone:

Mo - Fr from 9 am to 6 pm CET: Europe: Tel. + 49 (0) 721 96458 6492, Fax: + 49 (0) 721 96458 8003

US / North America: Tel.: 415-449-5700, or 1-877-873-1459

Mo - Fr 6.00 a.m. PST - 6.00 p.m. PST

If your credit card was charged twice but you placed only one order, please provide the following information:

your customer number

your order number

the exact amount the date of the debit

the email address you generally use for online orders

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