- Report: #620155
Complaint Review: Asknet-shop.com
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| Asknet-shop.com
Internet United States of America |
|
Asknet-shop.com asknet.com, internet scams, credit card fraud, Internet
*UPDATE Employee: asknet customer support
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
This report was posted on Ripoff Report on 07/05/2010 05:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Asknet-shopcom/internet/Asknet-shopcom-asknetcom-internet-scams-credit-card-fraud-Internet-620155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
asknet customer support
AUTHOR: AsknetRep - (USA)
SUBMITTED: Thursday, September 23, 2010
POSTED: Thursday, September 23, 2010The company asknet is a service provider which is responsible for the online purchasing process for several software producers.
You may therefore find "asknet shops" listed on your credit card bill, even though you have purchased software in a store with a different name.
Therefore, we would like to ask you to check whether you have recently ordered software.
If you still have any questions on the charge, or if you have not recently purchased any software, please contact our customer service professionals, we will be happy to assist you on clarifying this issue.
You can contact us at: customerservice@asknet.com
Please note that our customer service department will never ask you for your full credit card number, for security reasons but we will need the following information:
the exact amount
the debit date
your name
the email address you generally use for online orders
Alternatively you can reach our payment department by phone:
Mo - Fr from 9 am to 6 pm CET: Europe: Tel. + 49 (0) 721 96458 6492, Fax: + 49 (0) 721 96458 8003
US / North America:
Tel.: 415-449-5700, or 1-877-873-1459
Mo - Fr 6.00 a.m. PST - 6.00 p.m. PST
If your credit card was charged twice but you placed only one order, please provide the following information:
your customer number
your order number
the exact amount
the date of the debit the email address you generally use for online orders
We will gladly assist you in this matter
