- Report: #624877
Report - Rebuttal - Arbitrate
Complaint Review: Asknet-shops.com
Asknet-shops.comKarlsruhe, Germany 5734 Internet United States of America
Asknet-shops.com Panda Security Automatic Renewal cannot be cancelled , Internet
*UPDATE Employee: asknet customer service
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When I first purchased the software several years ago, I was given the option to automatically renew. I told them that I would renew manually, which worked. The next year, they had me on the list for automatic renewal and that I could OPT OUT. Every attempt to do so failed.
After Panda Security failed to contain a virus that other software stopped easily, I had to completely restore my computer. I emailed the company and said that I wanted to cancel my subscription and did not want to renew. I was told that I had contacted the wrong department. I tried contacting every department in the company and no one would cancel the renewal.
They charged my credit card, but my CC company gave me a refund because I sent documentation showing that I had requested the cancellation. I told them that had not downloaded the software. In fact, I removed the old version of the software and purchased software from a different company.
I received a letter today stating that I had downloaded the software. They included a lot showing that I had started a session. It is very interesting because the date that they claim I downloaded the software, coincides with the date that my computer was destroyed by a trojan virus. A download started on my computer spontaeously displaying a screen that claimed my computer was in danger and I needed to purchase new virus software. I recognized the attack right away and I unplugged my cable, but not quickly enough. I did not click the link on the screen. Panda had been removed from my computer for three weeks. I was using a different software. That software was not able to clean the trojan and when I tried to restore my computer it failed. That attack occured July 6th, which is the same day that Asknet claims I downloaded their software.
While I cannot prove the attack came from them, it is very coincidental that it occured the same day that my computer was destroyed by a spontaneous download. I had to purchase a new computer. I am not trying to figure out if I will ever be able to stop the renewals. I have changed my card, but because I gave them the number in the first place and they have the ability to manufacture a fake sessions or attacking my computer, I do not know how much money they will be able to take from me. I have no way of proving that I did not download the software. They have the ability to create logs of sessions that never happened.
I felt compelled to tell others of of the circumstances. Please do not give this company any of your information.
This report was posted on Ripoff Report on 07/19/2010 04:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Asknet-shopscom/internet/Asknet-shopscom-Panda-Security-Automatic-Renewal-cannot-be-cancelled-Internet-624877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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