• Report: #873743

Complaint Review: Aspen Place

  • Submitted: Wed, April 25, 2012
  • Updated: Tue, May 08, 2012

  • Reported By: violet — Aurora Colorado United States of America
Aspen Place
15351 East 12th Avenue Internet United States of America

Aspen Place National Church Residences, Joe Anderson Hot water boiler now out since Saturday and today is Wednesday. No hot water. Internet

*Consumer Comment: aspen place

*UPDATE Employee: I'm proud of Aspen Place.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I moved to Aspen Place, Aurora Colorado 80011, in October 2009, and one of the main questions I asked the manager is if they had hot water and heat issues.  The answer was NO.  Since that time, the heat and hot water issues have become much worse and now, today, April 25, 2012, the boiler is completely out since Saturday April 21, 2012.  HUD does nothing and when one reports to the local HUD office, the management in the building threatens the tenant with eviction.  One woman already left.

The disgrace of this is that HUD gave National Church Residences a $7.2 Million dollar grant and they fail to maintain the premises in a proper manner for a vulnerable populace comprised of senior citizens age 62 and above.  We have been forced to boil water to bathe and do our dishes.  Needless to say, someone is in danger of being scalded and this company continues to receive HUD funds.  This is not the only issue.  Last winter I had to call the Aurora Fire Department because on the reportedly coldest day of the year, we had no heat and people were heating their apartments with their ovens, thereby incurring a fire hazard.  There is supposed to be an emergency couple living on the premises and they receive free rent, utilities and live in a two-bedroom apartment with a washer and dryer.  They work outside and are never here and never respond to after hours or weekend emergency matters.  We need someone on the premises to actually respond to emergencies. 

HUD either needs to take over this building entirely and find another group to manage it.  Code Enforcement in Aurora has come out and given an ultimatum of 24 hours to fix the boiler or they will haul them into court.  Meanwhile residents have no hot water. 

Where is HUD in all of this?  I think this needs national exposure on the news.


This report was posted on Ripoff Report on 04/25/2012 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aspen-Place/internet/Aspen-Place-National-Church-Residences-Joe-Anderson-Hot-water-boiler-now-out-since-Saturd-873743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Aspen Place

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

aspen place

AUTHOR: justme - (United States of America)

           





No matter how nice the facility you cant please all the people all the time.

when it comes to Aspen Place that statement does not apply.I know because i live here,Joe you come to town and no one can even get a hello from you not to mention how are things here at Aspen Place. Those of us who would like to help in maintaining a more desirable place to live our thoughts and suggestions are blown off, God forbid we try to reach you by fon  to leave a vm its futile. Joe you said  you guys were busy working with HUD to purchase and install a new boiler,but you didnt even know when the boiler went out.FYI it was sunday not saturday we were without hot water for 5 days, and i do believe if you could have bandaid fixed the boiler as you did for the last year you would have. my thought is, had it not been for code enforcement you would have put another finger in the dike. so please save that part of your statement regarding your parents living here. because you know the vast majority of the residents have no where to go,have no relatives  or, have nobody who cares...Please stop trying to wear  the words Church, Ministry, and,Christian  They dont fit you.           
Respond to this report!
What's this?

#2 UPDATE Employee

I'm proud of Aspen Place.

AUTHOR: Joe Anderson - (United States of America)

The Mission of National Church Residences is to provide quality housing and care at affordable prices in communities of caring persons. Our ministry is national in scope and originates from a Christian commitment of service to older adults, which began in 1961. We have become a leading name in senior services, retirement community management and support for people in need.

While our ministry has been targeted primarily toward older adults, we have special concern for low- and moderate-income seniors, persons with disabilities, and low- and moderate-income families. We are committed to expanding and funding services in assisted living, nursing homes, and full-service retirement communities. We also plan for thoughtful growth in affordable family housing.

We have been working with HUD to purchase and install a new boiler at Aspen Place.  The boiler did go out Saturday.  It was re-lit.   It went out again Monday.  We worked round the clock to locate, obtain required approval for and install the new boiler system.  Two boilers were installed instead of one to insure we will always have a back up boiler in place should this occur again.

I have been in the property management business for 31 years and have worked for some of the largest and most well thought of companies in the country.  National Church Residences is second to none.  We all work very hard to provide clean, well maintained and affordable housing to those who need it most.

HUD inspects all buildings it finances on a regular basis and scores them from 1-100.  The national average score for all companies and all communities is 85.6.  Aspen Place's last score was 96.  The average National Church Residence score for the Northwest Region, of which Aspen Place is a part is 97.6.

I would be proud to have my parents live at Aspen Place.  My only regret is that no matter how nice the facility, no matter how hard we work, we cannot seem to please all the people all the time.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X