- Report: #433971
Report - Rebuttal - Arbitrate
Complaint Review: Aspire
Aspireaspirecard.com/en/aspire.jsp Atlanta, Georgia U.S.A.
Aspire Company lies about when payments are due; customer services refuses to transfer to supervisor on complaint Atlanta Georgia
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As I am currently unemployed, it took me some time to make arrangements to obtain the $983, but i was finally successful at doing so by 3 PM (my local time, MST) on Friday, March 13th, 2009.
When I attempted (at 3:05 PM (MST) 3/13/09) to use their web page to make the immediate payment, the web page said that the earliest date a payment would post to their account would be on Wednesday, March 19th.
I immediately called their customer service - I was transferred to a supervisor who informed me that they could arrange for the payment to be posted as of Monday (3/13/09) but that they could NOT guarantee that the credit of $655 they promised in the promotion letter would be granted.
I asked that supervisor to transfer me to their supervisor or to a dispute resolution supervisor. I was told that they would NOT do that, but that they would arrange for me to get a call back within the next 48 - 72 business hours.
I explained to the supervisor that I was on line with that the letter the Aspire credit card company sent me did not mention anything about the deadline being 5 PM EST on 3/13/09. Rather, the letter simply said that if payment were made by March 14th, the credit would be applied.
Salt Lake City, Utah
This report was posted on Ripoff Report on 03/13/2009 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aspire/Atlanta-Georgia-30348/Aspire-Company-lies-about-when-payments-are-due-customer-services-refuses-to-transfer-to-433971. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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