• Report: #433971

Complaint Review: Aspire

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  • Submitted: Fri, March 13, 2009
  • Updated: Fri, March 13, 2009

  • Reported By:Salt Lake City Utah
Aspire
aspirecard.com/en/aspire.jsp Atlanta, Georgia U.S.A.

Aspire Company lies about when payments are due; customer services refuses to transfer to supervisor on complaint Atlanta Georgia

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Aspire credit card company sent out a mailing called the "Pay More, Get More" promotion - in my particular case they state in the letter that if I were to come up with $983 by March 14th, 2009, they will issue a credit of $655.

As I am currently unemployed, it took me some time to make arrangements to obtain the $983, but i was finally successful at doing so by 3 PM (my local time, MST) on Friday, March 13th, 2009.

When I attempted (at 3:05 PM (MST) 3/13/09) to use their web page to make the immediate payment, the web page said that the earliest date a payment would post to their account would be on Wednesday, March 19th.

I immediately called their customer service - I was transferred to a supervisor who informed me that they could arrange for the payment to be posted as of Monday (3/13/09) but that they could NOT guarantee that the credit of $655 they promised in the promotion letter would be granted.

I asked that supervisor to transfer me to their supervisor or to a dispute resolution supervisor. I was told that they would NOT do that, but that they would arrange for me to get a call back within the next 48 - 72 business hours.

I explained to the supervisor that I was on line with that the letter the Aspire credit card company sent me did not mention anything about the deadline being 5 PM EST on 3/13/09. Rather, the letter simply said that if payment were made by March 14th, the credit would be applied.

Richard
Salt Lake City, Utah
U.S.A.

This report was posted on Ripoff Report on 03/13/2009 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aspire/Atlanta-Georgia-30348/Aspire-Company-lies-about-when-payments-are-due-customer-services-refuses-to-transfer-to-433971. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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