• Report: #1165420

Complaint Review: Assistive technology Services

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  • Submitted: Mon, July 28, 2014
  • Updated: Mon, July 28, 2014

  • Reported By: david Stearns — orinda California
Assistive technology Services
Internet USA

Assistive technology Services ats Company does not honor warranty! Internet/Ebay

*Author of original report: Denial of responsibility

*UPDATE Employee: This person is not a customer of ours. They have the wrong company.

*Author of original report: My reponse

*UPDATE Employee: Not A Customer of ours

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I purchased an emergency phone system on 7/13/13. I notified them of a problem with the keys on 6/18/14.  The company delayed until they connected me with the manufacturer, who agreed that the unit was defective.  It took until 7/18/14 to make this determination.  They now inform me the unit needs to be replaced by the warranty date (so says Louisa, the customer service rep. I spoke to).  I emailed them back asking for their advice on how to handle the defective unit, but they will not respond.


This report was posted on Ripoff Report on 07/28/2014 01:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Assistive-technology-Services/internet/Assistive-technology-Services-ats-Company-does-not-honor-warranty-InternetEbay-1165420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Denial of responsibility

AUTHOR: david s - ()

This company appears to deny being involved.

I can paste an email received from them if needed.

their signature is as follows:

------------------------------

Blessings,
 
Luisa Buzard
Customer Service Representative
Assistive Technology Services
(615) 562-0043
 

--------------------------

 Luisa refuses to give me any supervisor or manager contact information.

it appears as if this company is a scam.

They have answered the above number.

They have put me in contact with the manufacturer or an employee - it's hard to tell without any other information from them.

 

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#2 UPDATE Employee

This person is not a customer of ours. They have the wrong company.

AUTHOR: ATS - ()

They have the wrong company. We have absolutely no record of ever shipping them a product. Any customer issues are quickly and professionally resolved. If any customer has any problems we are always happy to go the extra mile to help.

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#3 Author of original report

My reponse

AUTHOR: david s - ()

It is unfortunate this company denies any involvement with my claim. The address to which i have been talking to these people is ATS Customer Service <luisa@ats-tn.com>. the telephone number is (615) 562-0043. This customer service person refuses to share any other company contact names or numbers.

It was bought over a year ago, however... the claim came in before the warranty had expired- the company simply delayed any action until the warranty had expired.

Since I put this claim out on the internet, including contacting EBAY where I bought the item, they have extended the warranty a couple months for me. thank you RipoffReport, Better Business Bureau and EBAY.

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#4 UPDATE Employee

Not A Customer of ours

AUTHOR: ATS - ()

It looks like this order was over a year ago. Todays date is 8-4-14. We are not sure who this person is. We have no record of selling anything to this person. We can be easily contacted by emailing questions@ats-tn.com or calling our support number. All warranties and return policies are quickly honored and responded to. They must have the wrong company.

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