- Report: #1165420
Report - Rebuttal - Arbitrate
Complaint Review: Assistive technology Services
Assistive technology ServicesInternet USA
Assistive technology Services ats Company does not honor warranty! Internet/Ebay
*Author of original report: Denial of responsibility
*UPDATE Employee: This person is not a customer of ours. They have the wrong company.
*Author of original report: My reponse
*UPDATE Employee: Not A Customer of ours
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I purchased an emergency phone system on 7/13/13. I notified them of a problem with the keys on 6/18/14. The company delayed until they connected me with the manufacturer, who agreed that the unit was defective. It took until 7/18/14 to make this determination. They now inform me the unit needs to be replaced by the warranty date (so says Louisa, the customer service rep. I spoke to). I emailed them back asking for their advice on how to handle the defective unit, but they will not respond.
This report was posted on Ripoff Report on 07/28/2014 01:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Assistive-technology-Services/internet/Assistive-technology-Services-ats-Company-does-not-honor-warranty-InternetEbay-1165420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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