About a year ago, I received a call from Associated Supply Company in Las Vegas. The sales person wanted to sell me replacement inks for my Epson printers. I told her that I only use Epson Inks, since all efforts to find suitable less expensive replacements were just a waste of time. She then told me that their inks (Associated's) were made by Epson. I informed her that I thought that was total BS. Itold her that I had dealt with Epson long enough to know that they would never sell their products under another name for a lower price. I then ended the call. Aday or two later I receive another call from Associated. This time the caller claimed to be the owner of the company. Again, I was given this claim of how great their inks were. I informed the man about the "Epson" claim made by the sales person two days earlier. He apologized, and said that I was right, Epson did not make their inks. He then continued to try to get me to try their replacement inks. I refused and ended the call. This process continued for weeks. Finally, I agreed to allow him to send me two replacement set of cartridges, but I made it very clear to him that I would in no way be obligated to his company for anything. If I liked the ink I would reorder, if not then the matter would be closed.
About a week later, the ink arrived. I tried the product, and just like I had predicted, it was nothing more than colored water. It ruined whatever media
I used it on. About a week later, I received a bill. Shortly thereafter, I started receiving phone calss from their collections department. I made my complaints known and reminded the caller of "my conditions" before accepting delivery of the product. He accepted my complaint and the called ended. About a week later, I received another call from the "same person" as though the conversation we had a week earlier had never taken place. This process went on for several weeks.
Finally, I agreed to send the inks back using a return lable they sent me by email. There was a link to FedEx to schedule the pickup date. I went through the process of scheduling the pickup, but never got conformation. I tried several times and got the same result.
I have wasted enough of my time on this scam. Yet, Iam still getting threatening mail and phone calls to this day a year later. I have already filed
a complaint with thr BBB in Las Vegas. I intend to verify that my complaint is in place.
In my 25 years of business, I have never encountered a bigger "SCAM" than this one. Warn your friends and associates to just hang-up on these people if they should contact them.
lake charles, Louisiana