• Report: #1060285

Complaint Review: Association Comm

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  • Submitted: Wed, June 19, 2013
  • Updated: Tue, May 13, 2014

  • Reported By: Jay — Cumming Georgia
Association Comm
3331 S. 900 E. Suite #130 Internet USA

Association Comm Web Hosting for HOA's Salt Lake City Utah

*REBUTTAL Owner of company: Refund Issued and Domain Returned

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This company was chosen by our HOA to host our website. From the very beginning, nothing worked as promised and they refused to provide any support. When we asked for a refund they promised to send a check minus a lot of setup fees, then when the check never arrived, they claimed they had 90 days according to the terms of agreement. It you go to their website, the link to the terms page does not work(like everything else).

They took control of our domain and are refusing to transfer it back to us, the owners of the domain.

The comapny will steal your money and your domain. You will regret dealing with them.


This report was posted on Ripoff Report on 06/19/2013 03:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Association-Comm/internet/Association-Comm-Web-Hosting-for-HOAs-Salt-Lake-City-Utah-1060285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Refund Issued and Domain Returned

AUTHOR: Michelle R. - ()

Thank you for your report.  AssociationComm is an accredited member of the Better Business Bureau (Click here to verify) and has been building websites for Associations since 2006.  We have built almost a thousand websites for clients all over the world with clients ranging from The University of Michigan to Non-Profits to small HOA's. 

We are sad that we couldnt keep you as a client however we know that things happen to relationships in the regular course of business and this is precisely the reason why we offer a 90 day money back guarantee to all our new clients.

We do see that your domain name has been transferred back you (around the time your report was filed) and that your refund check #005033 has been deposited in your account.

We are happy that we were able to transcribe and digitize in CSV format, from a barely legible piece of paper, your entire listing of Homeonwers with Names, Addresses, Phone numbers, Email addresses etc. which took us several hours of time.  We sent this digital CSV to you and if you need a new copy anytime in the next 12 months please let us know and we will be happy to send it.

Thank for resolving your dispute with us by using the Better Business Bureau.  If we can be of further assistance please let us know.

 

Warmest regards,

Michelle R.

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