- Report: #179435
Complaint Review: Assurance Plus; Diverse Marketing Concepts
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| Assurance Plus; Diverse Marketing Concepts 3644 E. McDowell Road, Suite 114
Phoenix, Arizona U.S.A. |
|
Assurance Plus - Diverse Marketing Concepts Non-performance of contract on internet affiliate programs Guaranteed 15,000 targeted visitors in 12 months have four hits in 3 months. Phoenix Arizona
*UPDATE Employee: 100% satisfaction
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Affiliate program was sold by ASSURANCE PLUS on three (3) on-line companies with advertising being provided through a companion program, DIVERSE MARKETING CONCEPTS, as a separate contract. Repeated calls during the first six weeks of the program, as to NO ACTIVITY, resulted in only idle conversation (and "Things will get better"). With not even minimum results, I stopped payment on my MasterCard for the advertising portion of the program.
We had signed a cancellation form supplied by ASSURANCE PLUS, and when we had no response to follow up letters, I called on february 28, 2006 (The original contract was effective on December 5,2005.). At that time I was told that I had accused them of "fraud" by my "stop order", and they could do nothing further because "the matter had been placed in the hands of their attorneys t oprove that there was no fraud". I again stated that my stop order was based on "non-performance", in that we had contracted (by dollar amount) for "15,000 Guaranteed Targeted Visitors" in tbe twelve month advertising contract. AS OF FEBRUARY 17, 2006, WE STILL HAD NOT HAD EVEN ONE VISITOR TO ANY OF THE THREE (3) AFFILIATE PROGRAMS. During my telephone conversation with ASSURANCE PLUS on February 28, 2006, we discovered that there had finally been five (5) visits on the one program; still nothing on the other two.
Since it appeared that there was no possible way of obtaining any way near the contracted 15,000 visitors (and no apparent concern over attempting to obtain that guaranteed level) with none for at least the first two and one-half (2-1/2) months, and a total of five now in a full three (3) months on the program, it is more than apparent that there will not be "guaranteed" performance.
ASSURANCE PLUS has stted that they would returm my "set-up" fee at the end of six months if I had not made the income, but they also stated that there is no way that they will return any part of my advertising contract AND they intend to prove to my credit card company that they have earned it and "make me pay!"
Don d. & Beulah m.
Murrieta, California
U.S.A.
We had signed a cancellation form supplied by ASSURANCE PLUS, and when we had no response to follow up letters, I called on february 28, 2006 (The original contract was effective on December 5,2005.). At that time I was told that I had accused them of "fraud" by my "stop order", and they could do nothing further because "the matter had been placed in the hands of their attorneys t oprove that there was no fraud". I again stated that my stop order was based on "non-performance", in that we had contracted (by dollar amount) for "15,000 Guaranteed Targeted Visitors" in tbe twelve month advertising contract. AS OF FEBRUARY 17, 2006, WE STILL HAD NOT HAD EVEN ONE VISITOR TO ANY OF THE THREE (3) AFFILIATE PROGRAMS. During my telephone conversation with ASSURANCE PLUS on February 28, 2006, we discovered that there had finally been five (5) visits on the one program; still nothing on the other two.
Since it appeared that there was no possible way of obtaining any way near the contracted 15,000 visitors (and no apparent concern over attempting to obtain that guaranteed level) with none for at least the first two and one-half (2-1/2) months, and a total of five now in a full three (3) months on the program, it is more than apparent that there will not be "guaranteed" performance.
ASSURANCE PLUS has stted that they would returm my "set-up" fee at the end of six months if I had not made the income, but they also stated that there is no way that they will return any part of my advertising contract AND they intend to prove to my credit card company that they have earned it and "make me pay!"
Don d. & Beulah m.
Murrieta, California
U.S.A.
This report was posted on Ripoff Report on 03/05/2006 04:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Assurance-Plus-Diverse-Marketing-Concepts/Phoenix-Arizona-85008/Assurance-Plus-Diverse-Marketing-Concepts-Non-performance-of-contract-on-internet-affili-179435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
100% satisfaction
AUTHOR: Matthew - (U.S.A.)
SUBMITTED: Tuesday, December 12, 2006
POSTED: Tuesday, December 12, 2006
My name is Sierra Rutland and I am the Quality Assurance Manager for Assurance Plus and Diverse Marketing Concepts. I had to take a minute to respond. There is no doubt that even the greatest program in the world will not work or satisfy everyone. This is just like any other business it takes effort and time to build the business. We take every measure possible to ensure that each client has incredible opportunity to succeed in this business.
Please take a minute to let me explain. If you set 100 people up in a franchise that has a track record for success, statistics prove that at least 10 (most likely many more) of them would unfortunately fail. At least 60% of all people who open a restaurant fail in the first year. It is no different with this business except we have over a 90% satisfaction rate and the start up costs are a fraction of the other options I have mentioned. I would be wrong to say that this business will work for everyone, but one thing to remember is that it is a business and some effort has to be put in by the owner. The unfortunate part is that negative feedback is mostly what people take the time to post. I feel bad for the small percentage of people that were not satisfied with our business.
The prime example of this is a client named Max that has posted on this very site.
Max has been instructing people to go straight to the BBB and the Attorney General. When indeed if he would have contacted us directly and let us know his dissatisfaction we may have had the chance to satisfy his needs or let him out of the program without all the energy he has had to put out.
If it is something we did to let Max fall through the cracks than I will accept that and I apologize for the company. My goal is for every client to be satisfied and I will do whatever it takes to reach that goal.
We do have people that purchase our program and do not put in the effort and time to give the business a chance for success. If you have given our business a try and it is not working as you hoped please call our customer satisfaction line and let's discuss options that could get the business working at an optimal level or anything else we can do to ensure 100% satisfaction.
Please feel free to call 1-888-600-8955 and we will be more than happy to assist you in any way.
My Thanks,
Sierra Rutland
Please take a minute to let me explain. If you set 100 people up in a franchise that has a track record for success, statistics prove that at least 10 (most likely many more) of them would unfortunately fail. At least 60% of all people who open a restaurant fail in the first year. It is no different with this business except we have over a 90% satisfaction rate and the start up costs are a fraction of the other options I have mentioned. I would be wrong to say that this business will work for everyone, but one thing to remember is that it is a business and some effort has to be put in by the owner. The unfortunate part is that negative feedback is mostly what people take the time to post. I feel bad for the small percentage of people that were not satisfied with our business.
The prime example of this is a client named Max that has posted on this very site.
Max has been instructing people to go straight to the BBB and the Attorney General. When indeed if he would have contacted us directly and let us know his dissatisfaction we may have had the chance to satisfy his needs or let him out of the program without all the energy he has had to put out.
If it is something we did to let Max fall through the cracks than I will accept that and I apologize for the company. My goal is for every client to be satisfied and I will do whatever it takes to reach that goal.
We do have people that purchase our program and do not put in the effort and time to give the business a chance for success. If you have given our business a try and it is not working as you hoped please call our customer satisfaction line and let's discuss options that could get the business working at an optimal level or anything else we can do to ensure 100% satisfaction.
Please feel free to call 1-888-600-8955 and we will be more than happy to assist you in any way.
My Thanks,
Sierra Rutland
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