- Report: #981504
Report - Rebuttal - Arbitrate
Complaint Review: Assurance Wireless Lifeline Service
Assurance Wireless Lifeline ServicePO Box 7600 Matton, Illinois United States of America
Assurance Wireless Lifeline Service Assurance Cancels Landline Lifeline Service despite Correspondence assuring not Matton, Illinois
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Assurance mistates what will happen and creates problems for those needing Lifeline service. You have no one in customer service who is interested and no one other to call. They say it's the government, so try dealing with that.
Also, Assurance offers texting for more money. Another Lifeline cell phone company offers it in the original package. One uses less minutes if one can text. If they truly want to service needy customers, Assurance should offer some minutes to text in their original package.
Now I must start all over for a service that was fine and in place for years. Assurance's interference and false claim in their correspondence now costs me more money and the annoyance and delay of applications and documenations for something I already had in place. A service needed by me and excellent to have. And now I don't have it because of Assurances interference and false information.
This report was posted on Ripoff Report on 12/13/2012 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Assurance-Wireless-Lifeline-Service/Matton-Illinois-61938/Assurance-Wireless-Lifeline-Service-Assurance-Cancels-Landline-Lifeline-Service-despite-C-981504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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