• Report: #1135344

Complaint Review: Assurance Wireless Lifeline

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  • Submitted: Tue, April 01, 2014
  • Updated: Tue, April 01, 2014

  • Reported By: Blythe80 — Meridian Idaho
Assurance Wireless Lifeline
Internet USA

Assurance Wireless Lifeline Probable Bait And Switch Parsippany Internet

*Consumer Comment: Don't you just love the entitlement attitude our government (primarily the Democrats) has instilled in people?

*UPDATE Employee: Apology

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I have been engaged in a merry-go-round of exchanges with this company, since I recieved my first free minutes approximately one year ago.   There is definitely a pattern of demands for information which is then either discounted or ignored, followed by new demands for information, which is then discounted or ignored.   Having had some experience in the past with bait and switch schemes. in my opinion that is what this is.   Some people are granted free minutes based upon an arbitrary selection process, then denied  FREE SERVICE based upon some alleged failure to comply with DEMANDS for information, thereby requiring the customer to pay for service.  There is really no other explanation for driving away customers.  If you believe you are being  unjustly denied free service, I urge you to contact the Federal Trade Commission by filing a complaint online.  It is unlikely that the FTC is unaware of this scheme, but at least if enough consumers complain, something may be done.


This report was posted on Ripoff Report on 04/01/2014 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Assurance-Wireless-Lifeline/internet/Assurance-Wireless-Lifeline-Probable-Bait-And-Switch-Parsippany-Internet-1135344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Don't you just love the entitlement attitude our government (primarily the Democrats) has instilled in people?

AUTHOR: Ken - ()

If it's free, then we should be able to get it without strings, right?  Gotta love socialism.

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#2 UPDATE Employee

Apology

AUTHOR: Assurance Wireless - ()

 First please allow us to apologize for any difficulties you have had with your Assurance Wireless account. If you would like to send an email to Experience@AssuranceWireless.com with a summary of the issue and a way to reach you we would be happy to have someone look into it.

Thank you.

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