- Report: #1040959
Report - Rebuttal - Arbitrate
Complaint Review: Assurance Wireless
Assurance WirelessP.O. Box 686 Parsippany, NJ 07054 Parsippany, New Jersey United States of America
Assurance Wireless Virgin Mobile USA Failure To Honor Agreement Parsippany, New Jersey
*Consumer Suggestion: Activating phones via Assurance
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Plain and simple: Assurance Wireless is a rip off. It is a scam, and a sad one at that as it hurts those of us who sincerely need this kind of lifeline assistance. I was told I was eligible for Assurance Wireless services if I was currently receiving food stamps or receiving similar government assistance. I was and still am. So I applied for Assurance Wireless. The tip off should have been when I faxed over my information and "they never received it." Despite my fax confirmation, they never received it. I called to see what they could do about that little mix up and was told that they would mail me a form so that I could start the process anew. Weeks passed and I did not receive any form from Assurance Wireless, however, I did receive an acceptance letter and a phone - so they must have received my information. The customer service representatives were incredibly incompetent and you could tell that it was all run like a circus, as the left hand did not know what the right hand was doing.
When I took the phone out of the packaging I realized that it was one among a couple of phones that worked on Assurance Mobile. Any Virgin Mobile USA phone that is part of the "PayLo" line will function on Assurance Wireless. This information is on the Virgin Mobile USA website. I was also told this by Assurance Wireless representatives. I decided to purchase another phone, one that was part of the PayLo line - a Kyocera Brio, for $40 at my local Radio Shack. I was told time and time again that this phone was an approved phone. I even looked it up on the Virgin Mobile USA website, and lo and behold, it stated it was an approved phone. I was ready to activate the phone, when I was told the phone was NOT approved. Then I was told it was a system error. They then told me they were going to launch an investigation. This didn't happen and I did not receive any phone calls from them. They did not want to remedy the situation. This went on for a month. I had been approved for a year's worth of Assurance Wireless services and I had already spent a month just trying to get the phone activated. These people don't know their elbow from their a**holes. They didn't know ANYTHING. It was very clear that they were incompetent and not very knowledgeable concerning the phones or the plans or even the mission, which is to help those in need.
On the last day I attempted to get a reaction or response from them, and finally get the phone activated, I was told that the phone was not an approved phone (despite whatever Virgin Mobile USA's website says). I immediately contacted the BBB, and I will be contacting the State Attorney General. They need to know that there is a company that is wasting the money, energy, and time of those who are reaching out to them for assistance and nothing else. Why offer charity and then lie and scam those who request it? Why? I am now out $40, have been out of service for over a month, and need to start all over again.
This report was posted on Ripoff Report on 04/05/2013 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Assurance-Wireless/Parsippany-New-Jersey-07054/Assurance-Wireless-Virgin-Mobile-USA-Failure-To-Honor-Agreement-Parsippany-New-Jersey-1040959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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