- Report: #1055436
Report - Rebuttal - Arbitrate
Complaint Review: Assurance Wireless
Assurance WirelessPO Box 686, and PO Box 7600,Mattoon, IL 61938 Parsippany, New Jersey USA
Assurance Wireless, Virgin Mobile Usa Lifeline Assistance unethical, erroneous billing practice & charges, multiple business contacts and addresses Parsippany New Jersey
*UPDATE Employee: Assurance Wireless
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Assurance wireless original phone lost and replaced once. Free monthly Lifeline Assistance minutes. Additional phone had to be purchased by consumer through virgin mobile usa as advised by Assurance wireless. Consumer minutes come through on the 15th of each month, yet, "Top Up' Billing required to keep money on account and for additional services were done on the beginning or end of each month.
Top up texts received for such purposes including confirming payments to do so. Consumer paid for additional services and phone capabilities on monthly basis to Virgin Mobile. The amounts listed on the website are always different then what is listed through the actual cell phone account topup, balance/usage feature. The emails confirming payments and the emails regarding disputed amounts appear to come from different locations. Just as there is several different Addresses listed for Assurance Wireless, Parsippany NJ, New Brunswick NJ and Mattoon, Il
Representatives at Assurance wireless claimed to not receive any of several faxes sent as confirmed to 1877-732-3018, and postal mail documents for re-eligibility. Spoke with Navis, Sam, Dustin, Jasmine, Leigh, Shialah, Regina, John, Leo, Jennifer and Edward all with virgin mobile/assurance wireless in customer service, dispute, and account specialist departments phone numbers: 1888-321-5880, 1888-321-5881. 1888-322-1122 between the dates of 3/18/2013 to 5/23/2013. Each rep had something different to say had me try to reset the phone and many put me through to another department.
After all is said and done, I paid additional expenses through the actual phone, with the monthly recurred payments and finally with a manager to reset the phone. Losing nearly $100.00 total that cannot be recovered. Disputed amount with refund requested of 1/3rd that total amount incurred. Not resolved even after confirmation that Assurance Wireless was no longer the carrier as they said I was no longer eligible, and whereas Virgin Mobile Cell phone service is now the carrier and to whom monthly payments were made to since purchasing the Samsungphone with Virgin Mobile.
Dont think that Assurance Wireless and Virgin Mobile are on the same page...and in order to secure the Cell phone service with Virgin Mobile, Assurance Wireless has to close out the account or something. What a rip off scheme that many have fallen prey to. Government assisted means government owned so personally glad that I'm no longer a part of Assurance Wireless even if I cant afford a monthly plan this was so not worth the aggravation.
This report was posted on Ripoff Report on 05/31/2013 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Assurance-Wireless/Parsippany-New-Jersey-07054/Assurance-Wireless-Virgin-Mobile-Usa-Lifeline-Assistance-unethical-erroneous-billing-p-1055436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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