- Report: #1099474
Report - Rebuttal - Arbitrate
Complaint Review: Assurance Wireless
Assurance Wireless, Select State/Province USA
Assurance Wireless Text message minutes disappearing from account London Kentucky
*Author of original report: WOW
*General Comment: Talk about nerve.
*UPDATE Employee: Apology
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I received an assurance wireless phone and had it turned on on October 19, 2013. I had 250 minutes and 250 texts. I checked my account balance halfway through the month and it said I had 154 text messages left. I texted 3 or 4 times through the day after this and when no one responded I went back in the next day to see if they were sent and all my text message minutes where gone. I called the company and the man told me it was a big problem they were having and promised it would be fixed in 24 to 72 hours. Its been a week and a half now.
I am now being told I used all my minutes but the 3rd lady I talked to said I only used 118 minutes. After the 4th called, when I started getting frustrated and impatient, they told me I used all my minutes. That I should go online and count how many I used. I counted them on my phone and determined it was around the 118 minutes the 3rd lady said. I tried to get online to count them, but mysteriously there was no record showing of any text messages I had sent or received.
So just like everyone else, I became frustrated and gave up calling them. I filed a complaint with the FCC. Its frustrating to know that the people in Columbia are being paid for a service they are not providing. The call agents are very rude and you get never talk to a person that can actually fix the problem. Like everyone else on here, I was made to feel I was trying to scam them. Please respond if you have had this problem. I would really like to see them lose the contract with the government phone, they are making 2 billion dollars a year and not providing a reliable service to the consumer.
This report was posted on Ripoff Report on 11/15/2013 04:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Assurance-Wireless/Select-StateProvince/Assurance-Wireless-Text-message-minutes-disappearing-from-account-London-Kentucky-1099474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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