• Report: #1052490

Complaint Review: Assurance Wireless

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  • Submitted: Mon, May 20, 2013
  • Updated: Mon, May 20, 2013

  • Reported By: Susi — Brooklyn New York
Assurance Wireless
Internet USA

Assurance Wireless Company just does not care about anything Internet

*UPDATE Employee: Assurance Wireless

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 This company does not care and is staffed by people who do not listen and do not know how to troubleshoot a phone. They jerked me around for three weeks when I was without outgoing phone service from my house. They said it was a problem with "coverage" and I just didn't have coverage in my house....excuse me?? They kept sending me new phones because they have no powers of logic and read from a script. Then they lied to me and another carrier when I tried to keep my phone number and put it on a new phone. They cut off my phone without warning while I still had minutes that I PAID for (I used up all my free minutes talking to their incompetent, unintelligible reps) right after I filed an FCC complaint. I am a disabled retired woman and I am many times alone in my house and I need a phone for emergencies. I filed my second FCC complaint today.


This report was posted on Ripoff Report on 05/20/2013 06:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Assurance-Wireless/internet/Assurance-Wireless-Company-just-does-not-care-about-anything-Internet-1052490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Assurance Wireless

AUTHOR: Assurance Wireless - ()

 First please let me apologize for the issues you are experiencing.  If you would like to send an email to Experience@AssuranceWireless.com with a summary of your issue, your Assurance Wireless phone number and contact information we will be happy to have someone look into it and contact you.

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