- Report: #1052490
Report - Rebuttal - Arbitrate
Complaint Review: Assurance Wireless
Assurance WirelessInternet USA
Assurance Wireless Company just does not care about anything Internet
*UPDATE Employee: Assurance Wireless
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This company does not care and is staffed by people who do not listen and do not know how to troubleshoot a phone. They jerked me around for three weeks when I was without outgoing phone service from my house. They said it was a problem with "coverage" and I just didn't have coverage in my house....excuse me?? They kept sending me new phones because they have no powers of logic and read from a script. Then they lied to me and another carrier when I tried to keep my phone number and put it on a new phone. They cut off my phone without warning while I still had minutes that I PAID for (I used up all my free minutes talking to their incompetent, unintelligible reps) right after I filed an FCC complaint. I am a disabled retired woman and I am many times alone in my house and I need a phone for emergencies. I filed my second FCC complaint today.
This report was posted on Ripoff Report on 05/20/2013 06:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Assurance-Wireless/internet/Assurance-Wireless-Company-just-does-not-care-about-anything-Internet-1052490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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