- Report: #1063636
Report - Rebuttal - Arbitrate
Complaint Review: Assurance Wireless
Assurance WirelessP.O.Box 7600 mattoon , Illinois USA
Assurance Wireless False claims of minute usage, very poor customer service & refuses to return money to account mattoon Illinois
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They claim I used 330 minutes in less than 2 weeks and charged my account 10 cents for every minute over. First of all I was on vacation where the phone did not even have service so I know for a fact there was no minutes used. They are always very rude and hard to understand on the phone and give a lot of info that is irrevelant but never seem to really answer the question asked. They refuse to return my money or show any proof of the supposed minute usage.
This report was posted on Ripoff Report on 07/01/2013 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Assurance-Wireless/mattoon-Illinois-61938/Assurance-Wireless-False-claims-of-minute-usage-very-poor-customer-service-refuses-to-1063636. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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