- Report: #1123105
Report - Rebuttal - Arbitrate
Complaint Review: Assurance Wireless
Assurance WirelessPO Box 686 Nationwide USA
Assurance Wireless Virgin Mobile Assurance Allows You to PAY for EXTRA MINUTES on FREE PHONE then TAKES THE MINUTES! RIPOFF! Parsippany Nationwide
*REBUTTAL Individual responds: assurance wireless big scam
*Author of original report: Thank You Victor
*Consumer Comment: Clear Concise Clarity
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I have a free phone from Assurance Wireless that I cannot use. Where I live, I get no signal so it's useless, however, now that I am away from home due to involvement in an emergency situation (with a loved on in the hospital for the last week +), I have been able to use it. Because I needed additional minutes/texts, I paid the $6.05 required and received them. When I got low on texts, I added 250 more minutes/texts and they TOOK THE 94 MINUTES REMAINING ON MY CALL BALANCE and replaced them with 250. They did add texts to the 11 I had (now have 261 texts) but ONLY 250 call minutes! How is this even legal?!! I PAID FOR THOSE 94 MINUTES AND THEY TOOK THEM! This company is a ripoff. I usually cannot use it and now due to their "we can't add additional minutes a second time, we can only REPLACE them" crap...I don't want this dayum thing anymore! I am not finished with this...as soon as the current situation ends, I will be contacting everyone from Virgin to Congress to find out how they can screw customers over like this and get away with it. It's WRONG and, like so many other injustices, MUST BE CORRECTED! Just because they are "free" phones, doesn't mean they get to add additional screws to users. Peace to all...and when injustice exists...FIGHT IT!
This report was posted on Ripoff Report on 02/12/2014 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Assurance-Wireless/nationwide/Assurance-Wireless-Virgin-Mobile-Assurance-Allows-You-to-PAY-for-EXTRA-MINUTES-on-FREE-PH-1123105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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