I am the owner of a GE Profile Counter-depth Frig (which was $1000 higher than a regular frig). At time of purchase I also bought the extended warranty from GE (or so I thought) for 48 months. The first week of December 2011, the frig quit working completely. It took more than three weeks for repairs due to Assurant Solutions not being able to find the warranty within their database system. Documents were faxed to Assurant in December, via the vendor that the appliance was purchased from, and conferenced telephone calls occurred with Assurant, GE, the Vendor, and myself to get the warranty information updated into Assurant's system.
It is now April 25th, and I have yet to receive my warranty. I have had numerous and continuous contact with Assurant - they can only blame others for their ineptitude and take no responsibility for their own lack of competency. Their phone system is set up to bounce the consumer continually back to the first level... Trying to get a real person is darn near impossible. (I'll give you hints how to bypass at the end of this) This morning I received a call from the corporate escalated rep out of Dallas (I was originally dealing with people in Atlanta)
Perhaps my emails being copied to AG's consumer affairs divisions helped? I have now been told everything is corrected (it is not) and the warranty will be sent to me. I have already received two incorrect warranties for a totally different appliance purchased from a completely different vendor on a different date..... All Assurant has done now, is to assign the warranty contract number for the other appliance to the frig..... not acceptable. Merely an attempt to avoid responsibility for the other warranty..... do they really think consumers are so stupid? Obviously, yes.
Buyers beware....GE sends all their extended warranty business to this ripoff group, and then does everything it can to avoid responsibility. I have included GE PR rep in my most recent correspondence with Assurant, and told that person that they needed to drop Assurant completely. The only thing the consumer will be assured of, when dealing with these people, is complete frustration and a guaranteed runaround. For anyone dealing with these lovely folks here is some valuable info: Select option 4 when you dial the 800 number, then enter any four digits..... it actually got me in to the consumer relations division....boy were they shocked.
Otherwise the phone system continuously bounces you back to level one, and no-one at that level will provide an extension number, or full name when you talk to them. They will disconnect your call, Oooops.... they will not return your call.... and they will do everything in their power to avoid and frustrate you. But don't give up.... be a tenacious fighter.... it is the only way to stop these crooks. And report their activities to the AG consumer affairs divisions in your state and every state where they have offices.... Texas, Georgia, Florida, Missouri, and Oklahoma.