- Report: #1085214
Report - Rebuttal - Arbitrate
Complaint Review: Assurant Solutions
Assurant Solutions260 Interstate North Circle, SE Atlanta, Georgia USA
Assurant Solutions WILL NOT BACK UP EXTENDED WAARRNITIES Atlanta Georgia
*Author of original report: Somewhere a village is missing it's i****
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I have had an extended service plan on my washer and dryer since they were new. The warranty is through Assurant Solutions. I renewed the warranty June of 2013. Both washer and dryer developed problems and I called Assurant Solutions (888 481 4849) July 24th 2013 and scheduled an appointment.
A&E is the service provider and the first appointment was scheduled two weeks out on August 1st 2013 between 12pm - 5pm. No one called or showed up so I called A&E and I was told that the tech had a car wreck and was not going to show up and that it would be two more weeks before another tech would be available. I was never called and informed. I had to call.
The Scheduled date was August 19th 2013. On the 19th A&E Service Tech Butch. Butch told me he would have to order parts and that it would be two weeks before he could return. He scheduled an appointment for August 9th 2013.
On August 9th, A@E Tech Butch returned and replaced the parts and told me that everything worked. I checked both washer and dryer before he left and found that both washer and dryer still did not work. I told the tech that he needed to check the washer and dryer again because they still did not work. So he came back in and after checking out the washer and dryer said he would have to order additional parts and would return on September 16th.
On the 16th I called Assurant Solutions and they advised me that a tech would be on site between 8am and 1pm. At 1pm I called A&E and they said they had no appointments scheduled at all. I Called Assurant Solutions and told them what had happened and the put me on hold while they checked with A&E. I was told that there was a tech is scheduled for today and since he has not arrived that I would have to call A&E myself and see. I called A&E tech Butch on his cell phone and he told me that he was not scheduled for today but on September 26th. I was never told that and that's where I stand now. When I called A&E back they stated their system was down and they had no way to help me.
I would like my washer and dryer Replaced. The Tech has caused more damage and now they do no work at all. I request reimbursement for the cost of having to pay a cleaners to wash my clothes. After the washer and dryer is replaced or properly repaired, I want reimbursement for 1/2 the cost of the warranty from Assurant Solutions
This report was posted on Ripoff Report on 09/17/2013 11:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Assurant-Solutions/Atlanta-Georgia/Assurant-Solutions-WILL-NOT-BACK-UP-EXTENDED-WAARRNITIES-Atlanta-Georgia-1085214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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