- Report: #735322
Report - Rebuttal - Arbitrate
Complaint Review: Assurant Solutions
Assurant SolutionsP.O. Box 7528 Madison Heights, Michigan United States of America
Assurant Solutions Bashay Richardson Extended Warranty Ripoff Madison Heights, Michigan
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We called the warranty company again and this time a GE Factory technician came out. He replaced the burner and the switch and left. The temp control still did not work properly.
After 8 more calls and 5 more visits from the GE man and more switch replacements the Tech said he was going to research the problem and return. He never did return.
I called the warranty company and told them under the lemon law that I wanted the range replaced. They transferred me to a Bashay Richardson who apologized and told me he would get back to me in a few days. After a week I called her and left a voice mail asking her to return my call. She didn't. I called 3 more times and left messages and she still did not return my calls.
Now the stove is out of warranty but a company rep said as long as there is a problem that is not resolved the warranty remains in effect.
I contacted the Nebraska Attorney Generals office and filed a consumer complaint. A complaint mediator was assigned and wrote Assurant Solutions asking them to contact him. They did not do so. He sent a second request asking them to try and resolve the problem through mediation and they have ignored him.
I will NEVER shop Home Depot again and have asked my in=laws to support me by doing the same. They are contractors who spend many thousands a year there. I will NEVER have another GE product and have asked family & friends to boycott them. Lastly I will NEVER get an extended warranty from Assurant Solu5tions and plan on a civil suit in court.
This report was posted on Ripoff Report on 05/31/2011 08:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Assurant-Solutions/Madison-Heights-Michigan-48071/Assurant-Solutions-Bashay-Richardson-Extended-Warranty-Ripoff-Madison-Heights-Michigan-735322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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