- Report: #1158356
Report - Rebuttal - Arbitrate
Complaint Review: Assurant Solutions
Assurant SolutionsInternet USA
Assurant Solutions Bought insurance with new Samsung Galaxy 5. Complicit with telecheck to refuse my payment and charge me $25.00! Internet
*UPDATE Employee: We'd Like To Help You With Your Phone!
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I bought a Samsung Galaxy S5 phone through TMobile, and bought the "insurance," which does not replace the phone for free, but rather charges you $175.00 to replace it (rather than paying another $600.00 to replace the phone, and on top of the monthly charege I pay to insure the phone).
My purse was lost, and in it the phone, as well as my debit/credit cards. I went to TMobile to file the paperwork to get the phone replaced, and because I have no cards (and it was Sunday) I used a check. Assurance got on the phone with me, and before it processed my payment read me the notification that if my check did not clear they could charge me $25.00. I agreed, because I knew the money was in my account, because I had just transferred money into my checking account from my savings to cover the $175 (there was more than that in my account). But my check was declined. [continued below]....
I called Telecheck, and (after jumping through a million hoops to get to a live person, INCLUDING entering my routing #, account #, check # date, and amount on the phone keypad) the they told me that the amount ($175) was too much, as I was a new account and had never used their services before, they could not approve it. I explained that the money was in my account, and they said they had no access to see my account. WHAT???
So basically, Assurant Solutions made a cool $25.00 off me. Even though i have the money. It costs $175 to replace the phone, but that's too much money, according to Telecheck. I have no new phone, and I am out $25.00.
This report was posted on Ripoff Report on 06/29/2014 06:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Assurant-Solutions/internet/Assurant-Solutions-Bought-insurance-with-new-Samsung-Galaxy-5-Complicit-with-telecheck-1158356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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