ED Magedson – Founder
Assurant Solutions/Federal Warranty Corp.P.O Box 100 Rapid City, South Dakota United States of America
I am a disabled veteran suffering from agent-orange heart from Nam. Five years ago I purchased a LC1200 air conditioner from Carlson's Appliances in Santa Monica I had them install the unit then they sold me a service contract with Assurant Solutions. I paid every year for four years $around $90.00 each year and $28.65 for the first payment this year. One day my landlord said she felt the unit was dripping to much. I explained to her that I had an service contract and that I would have someone look at it. I dealt with customer service and was an appliance tech for over thirty years. I know about serving appliances and music audio equipment. When DG service center was sent over they never called to fine out any information regarding the location of the unit what floor I was on or even how was the unit installed. That would have give the tech all the information he needed before coming no call. Then the tech shows up I give him a ten dollar tip before he even starts the work and I clearly said to him " If YOU CAN"T DO THE JOB RIGHT DON"T START IT" he assured me everything will be o.k. He came with no ladder I had to let him use mine. No drop clothes I provided that. He claimed up the ladder removed two srew's I thought he was going to remove the hood and service it while he was up there no he came done the ladder went back up sprayed on the radiator some form did something put the two srew's back came down did something more on the unit and gave me a receipt for service done. Great I left and a few hours later I came back turned on the air and it is leaking worse then before. Now as a x- tech I know some units do that after service. So I called DG appliance service they said that they couldn't do service on the unit because it was installed wrong. WHAT!? I explained to them that Carlson sold me the unit they installed they sold me the service contract and now after four years of paying the service contract is not valid because it was installed wrong. I called Assurant they basically said the same thing. What I told them was someone was going to get sued. They said I had to speak with Carlson's I called Carlson's said no way we installed it correctly. They called DG now DG say's I miss understood. I was a recon specialist tunnel rat in Nam security for NORAD a military police in the reverse and a CID under cover agent for drugs in the army reserve and civilian adviser for them. And they think I misunderstood what? At first I wanted all my payments back from Asssurant Solutions however being a logical man I thought about it and I felt those four years I paid nothing happened with the unit so I can't speculate of what could have happened all I can deal with is what happen after I paid this first months service contract payment $28.65. So I called Assurant and believe or not the first few people working basically as one said I couldn't care if your a vet or the president that is the way it is. Finally I was able to get some one there. I explained to her my problem and she understood being she lost her son in Afghanistan she directed me to the what they called the presidential phone number and there finally after explaining again they agreed to refund me the $28.65. Then I have to have the air conditioner removed because my landlord only gave me three days to resolve the issue and I was past that she was upset the service caused more problems that I had to buy a new portable air conditioner costing me $389.00. So I called Carlson''s to see if they would for customer service and to help a veteran out being at this point I don't know who is responsible and being they installed it that they would help me out, No they want to charge me $75.00 they installed they srewed up my service contract that is what Assurant Solutons said. Can You Help ME? My phone number is 310-442-8522. I feel completely broken hearted that this B.S. is allowed to continue that veterans and the public keep getting ripped off. I feel by them refunding me the $28.65 it shows some form of guilt. Help Me bring down this and those companies that our government allows to rip off the public for campaign donations from corporations. Power Too The People!
This report was posted on Ripoff Report on 05/11/2012 02:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Assurant-SolutionsFederal-Warranty-Corp/Rapid-City-South-Dakota-51109/Assurant-SolutionsFederal-Warranty-Corp-Government-Backs-Another-Public-Screwing-Rap-881197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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