Assurant Specialty Property 11222 Quail Roost Drive, Miami, Florida 33157
Los Angeles, California United States of America
Assurant Specialty Property Horrible claim process Los Angeles, California
*Consumer Comment: I am now also experiecing a issue with assurant claims
*Author of original report: A month has passed
*Author of original report: Update
*UPDATE Employee: Follow-up from Assurant
On April 30th 2012 I flew from Frankfurt Germany to Los Angeles California on Lufthansa flight LH456. When I got back home and took my Macbook Pro laptop from my laptop bag I managed to fumble it and drop in it's side to my kitchen floor and that bent the aluminum frame so that it doesn't close properly nor can I use the ethernet port on it. Well that's not the worst of it. The next day at work I was looking for my iPad from by backpack and noticed it's not there even though I'm pretty sure I put it there after I had used it in the plane the previous day. Panicking that I had left it the plane I called Lufthansa lost and found to see if the cleaning crew had found it. Well no such luck. Someone had stolen it.
My next step was to inquire from my renters insurance if they would cover the two incidents and to my surprise both were covered and they would even make it just one claim. At this point I was really happy to have this insurance since I had replacement cost coverage. I filed the claim over the phone and was assigned a adjuster Coy McLemore.
The following week my adjuster called me to clarify some details and asked me to send receipts for the items. He also asked if I had reported the theft to police which I hadn't done yet because I was blaming myself for possible leaving the ipad on the plane. He explained that this was still theft since it hadn't been returned to lost and found and they would need a police report for it. He said that he would send me a claim form I needed to fill out and fax to them.
Having only lived in this country for few years and never dealt with the police I went to the closest police station to my home. The officer was pretty helpful but said that they can't take the report because it happened in the plane so it's not on their jurisdiction. I'd have to go to the airport police which I did. They in turn refused to take my report because I didn't have a reference number from the airline. This is were things took a turn to worse. The airline Lufthansa refused to give me a reference number because it was on my carry on luggage.
I immediately informed my adjuster about this and sent him the receipts for the items he had asked. I also asked him to resend the claims form as I had not received it. At this point I started fighting with Lufthansa to get that reference number. Weeks passed and I still had not received the claims form so I asked for it several times and also provided an update. I finally got the form in July. Now fast forward to January 25th 2013. I finally received the reference number from Lufthansa after I filed a complaint against them to Department of Transportation. I had also talked with Coy in December and he assured to me that my claim was ready to pay all I needed was the reference number and they would deal with the police. I immediately sent the reference number to Coy via email. After not hearing anything for two weeks I faxed the information to the number I had previously sent faxes about my claim.
Now almost a month has passed and I have still not heard anything from Assurant. I can't get through to my adjuster through their phone system as it just keeps sending me in to a menu loop. I won't be renewing my insurance in this company and I will complain to the California Department of Insurance as well as Better Business Bureau. I'm also going to seek media exposure to my little story of stolen ipad which I'll be soon publishing in my blog.
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2Author 2Consumer 0Employee/Owner
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