• Report: #1018654

Complaint Review: Assurant

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  • Submitted: Fri, February 22, 2013
  • Updated: Sat, March 09, 2013

  • Reported By: Theresa — North Port Florida United States of America
Assurant
PO Box 105689 Atlanta, Georgia United States of America

Assurant Appliance Guard does not honor contract and claims that they can't find my contract. Atlanta , Georgia

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AssuranceGard is sponsored by FPL in Florida. At first , years ago, they were responsive. For the last 2 years they have told me that they can't find my contract. Yet they manage to charge me $30. + tax each month. A customer service agent said she would have to search for my contract. She never called back as promised. So I called them back to give them the contract #. An agent named Adrian said I would get a call from a repair service person. He then gave me the # of the company and told me that if they don't call me in 24 hrs. to call them . So I waited but no call came. I called the repair company and there was no answer , I tried the # 3 times. I called Assurance back and told them that the number was no good. I was given another # to call with the same results. Again I called Assurance , again I got Adrian , who is very rude. He started to say that he couldn't find the contract # .......so now it's just a circle of excuses. So I gave him the contract # and asked if I could just get my washing machine repaired and be reimbursed. He said I could not do that. I said I had done this in the past and been reimbursed. He said no we won't pay the repairl. I said okay and called back trying to get a supervisor. Guess what! I got Adrian again! He was really nasty and said that no supervisor was available. So I called FPL, and pled my case and told them I did not want to pay Assurance Gard another dime on my electric bill. I have printed phone logs to prove what calls I made and that Appliance Gard / Assurance Gard  never returns the call as promised. They also document that the attempts to reach the repair service was just a run around. I did get a call from FPL and because I work a full time job I was not at home. They never attempted to resolve this issue , even though the charges for the contract appear on my electric bill.

This report was posted on Ripoff Report on 02/22/2013 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Assurant/Atlanta-Georgia-30348/Assurant-Appliance-Guard-does-not-honor-contract-and-claims-that-they-cant-find-my-contra-1018654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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