- Report: #1002132
Report - Rebuttal - Arbitrate
Complaint Review: Assurant
AssurantInternet, Texas United States of America
Assurant Home Depot Extended Protection Plan -Gave me the run-around for 23 days- Internet, Texas
*UPDATE Employee: Help for At the end of my rope
and on 1/21, pilot light went out again. I called for service and this time, a different serviceman from RR of LA North came out same-day. He took down the Serial Number and called from his truck and said, yes, a new water heater is needed. He verified by calling someone at his shop, that the labor costs are included, and so, I asked him to come back on FRI 1/25 to take out the old, and replace with the exact same unit, a new one. I will take off a day from work for this. He said he would submit the claim and call me later. That was 3 days ago! I haven't heard from RR of LA North, nor from Home Depot Warranty Center, nor Assurant. I have called Assurant Insurance Company 3 times. I am on DAY # 23 waiting for my water heater to be fully operational. Today I talked to the Home Depot call center in The Phillipines (of all places!) for help. There's now a problem with the plumbing company not submitting the claim properly, and now, Assurant says GE/Rheem has yet to authorize this and has not, which is holding up the job. This is absurd! They have sent a plumber 4 times to my house in 21 days. When does this madness stop? I am dealing with: Home Depot Extended Warranty Service, RR of LA North (Rescue Rooter), Assurant insurance company, and now Rheem/G.E. (in Alabama).
This report was posted on Ripoff Report on 01/23/2013 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Assurant/Internet-Texas-/Assurant-Home-Depot-Extended-Protection-Plan-Gave-me-the-run-around-for-23-days-Internet-1002132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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