- Report: #1009821
Report - Rebuttal - Arbitrate
Complaint Review: Assurant
AssurantPO Box 100, Rapid City, SD Internet United States of America
Assurant Assurant Appliance Protection Advantage Extended Service Plans, Federal Warranty Service Corp. Bogus Service Plans, Internet
*UPDATE Employee: Repair person will be there tomorrow
*Author of original report: It Just Gets Worse
*UPDATE Employee: I'd like to help you with this.
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I called on January 24, and I was told their was a "problem" and they could not schedule my repair, to call back in 24 hours. I asked to speak to a supervisor who told me the same thing, and they refused to schedule the repair. I called back 24 hours later, and they could not schedule a repair until the following week. I took off an afternoon of work to wait from 12-6pm for the repairperson who never showed up, and at 6pm Assurance was closed for the day.
I called the next day and was told the repairperson was sick and I had to wait another 48-72 hours for another repairperson. Later that week a repair person arrived, and he said it would take 5-7 days for a part to arrive. It has now been 7 days, and I am told today that the part will be at least another 5 days, and then I have to wait to reschedule a repair person. The repair company told me Assurance does not authorize overnight shipping of parts.
So I am waiting 2-3 weeks minimum to get my washing machine fixed, with a family of 5, and after escalating my complaint to the highest person at Assurance who would speak to a consumer, they refuse to expedite the repair. They also refuse to give me any refund for my insurance with them, so I cannot call a local repairperson myself to get my washing machine fixed this week. They also said even if the part arrives in the next 5 days, and even if I am available at home, they cannot guarantee that it will be fixed next week.
This report was posted on Ripoff Report on 02/06/2013 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Assurant/internet/Assurant-Assurant-Appliance-Protection-Advantage-Extended-Service-Plans-Federal-Warranty-1009821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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