• Report: #760349

Complaint Review: Assured Relocation

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  • Submitted: Wed, August 03, 2011
  • Updated: Thu, August 04, 2011

  • Reported By: Crystal — Ozark Missouri United States of America
Assured Relocation
845 Oak Grove Ave # 100 Menlo Park, California United States of America

Assured Relocation Trisha and Dale DESTROYED my house with renters. Menlo Park, California

*Consumer Comment: I'm Sort of Unclear About This....

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I have a house in Texas that I had for rent. I was contacted my Assured Relocation to place a family in my home that had a house fire. I was told by Trisha at Assured Relocation that they would pay me more in rent due to a shorter contract then what I was asking for. We come to an agreement and Assured Relocation sent me a contract to sign between the renters and I.

The renters were moving in as I was moving a few of my belongings out at the same time. The movers were extremely inconsiderate of my house , hitting walls with furniture and not whipping their feet off to walk on the brand new carpet we JUST had put in. They started getting marks on the carpet and didn't care. That night we get a phone call from the new renters saying the house wasnt cool enough and I explained to them that the door had been open all day and it is triple digits outside and it being a large 5 bedroom house will take time for it to cool down. Eight O'Clock the next morning Trisha with Assured Relocation called me threatening me that if we didnt get someone out to fix the A/C then they would take all the money back and break contract...so unsure of what their powers were my husband and I paid $300.00 to have our A/C serviced, A/C contractor said there wasnt anything wrong with the A/C so they cleaned the coils and charged it just in case..I have a receipt to prove this. Well about two weeks later (last night 8/2/11) at 11:00pm. I received a phone call from the renters stating "my six year old grandson was in the master bathroom and somehow the water pipe to the toilet busted and there is 6 INCHES of water in the house" . Flooded my bathroom which has beautiful slate tile, flooded the brand new carpet we JUST had put down and went into the dinning room and went under the wooden floor (planks).

So fist thing this morning we get a phone call from Trisha with Assured Relocation telling us we need to fix this problem since the renters are now with out water. THAT is where my husband and I drew the line, We explained to Trisha that THEY are responsible since THEY broke it and WE will NOT pay for a thing. The conversation only got worse from there. After I was hung up on, we were told by another lady by the name of Dale that Assured Relocation is not liable for ANYTHING that happens to our house since Assured Relocation is NOT the ones who signed the contract! However we can prove the contract came from them since they put the contract together and sent it via E-Mail on THEIR letterhead . We contact our insurance agency and they told us we are covered but the renters should have renters insurance to cover this problem and if they don't then our deductable will need to be paid at $1,559.00 So if the renters don't have renters insurance then that money come out of MY pocket to salvage my house. My insurance Co. said floors will need to be ripped out and possible replace sub floor, Lower portion of walls need to be replace to prevent mold...and Assured Relocation takes NO responsibility for this. However Assured Relocation told us that they are having a plumber sent out to our house and will bill us for it. 

 This company is a JOKE and is obviously destroying lives everywhere. One more point, we informed them that there are more people living with them then we were told and we know this because my husband is a Police Officer and has locked this one individual up and is not part of this contract! So now we have squatters at our house and once again Assured Relocation will do nothing about it! I need some help here and This company needs to be held liable...next step is court!

This report was posted on Ripoff Report on 08/03/2011 12:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Assured-Relocation/Menlo-Park-California-94025/Assured-Relocation-Trisha-and-Dale-DESTROYED-my-house-with-renters-Menlo-Park-California-760349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I'm Sort of Unclear About This....

AUTHOR: Jim - (U.S.A.)

I read this yesterday, and could only comment today.  I'm sort of at a loss as to what you believe this company did to rip you off.  As far as I can see:

1.  They found someone to occupy your home for a set period
2.  They arranged for a contract between you and the tenant at a rate higher than market.
3.  They are holding you to the terms and conditions of your contract with them.

The only thing I can see this company did wrong is the unauthorized person or people in the home; if they were contacted and did nothing...then that's wrong.  However, that's a truly minor issue compared to the current uninhabitability of the home, based on your description of what is needed to repair the home.  Laws in many states make the threshold of proving uninhabitability pretty low, so if the home is declared uninhabitable by the tenant, the company can not only exit the contract due to your breach, but could also move the family out of the home, and bill you for the moving costs.  If you think repairing the home is expensive at $1559 for the deductible, try adding another $3K to $5K to move the family out of your home, even if the family is moved locally (defined as less than 50 miles away).  I would do whatever it took to initiate repairs, and not make this more expensive on your part.

At the end of the day, and by your own admission, you own a house you are renting out.  That makes you a landlord, and as such, you have responsibility to fix any and all problems with the house, including the water damage caused by broken pipes.  That is part of being a landlord.  If you won't, I assure you the problems only get worse for you.  If you wish to continue as a landlord and renting the house for those with fire or other claim situations, I would suggest not putting in expensive slate or expensive carpets in the house.  For starters, anything you lay down in the house is going to need to be replaced in 5 years - 7 at the max.  Find an inexpensive option to replace the tile and keep carpet replacement cost LOW.  If you must replace with expensive tile and carpeting in order to make yourself feel good, I would highly recommend you NOT keep the home as a rental because no renter will appreciate what is in your home.  Only you do.  My concern at this point is that being a landlord is hard for you; embracing such things as travertine, expensive tile, and expensive carpets....is not what landlords concern themselves with because those costs have to replaced in a fixed period of time anyway because of....tenants.  I understand your home appeals to this company because they portray themselves as placing high-caliber people in equal caliber homes.  Not certain I believe that hype....I'd be skeptical of anyone I didn't personally meet in one of my properties but then.... that's me.

The renter's insurance the tenant should have had would not have covered the busted pipe situation; those policies are generally to cover any theft resulting from someone breaking into a home, or for casualty loss of the policyholder's items stemming from a busted pipe (in this situation).  Your property insurance is the only policy applicable; if your insurance agent told you anything otherwise, I would seek out an agent who knows what in the world he/she is talking about.  Maybe the agent is just trying to make you happier?  I'd be happier with an agent who simply leveled with me.

I would consider reviewing your contract with the company to see if there is a possibility you could screen who comes into your home.  If you can't...you can't, and you may not be able to.  Best of luck to you...
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