• Report: #325951

Complaint Review: Assured Towing

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  • Submitted: Mon, April 14, 2008
  • Updated: Tue, April 15, 2008

  • Reported By:Austin Texas
Assured Towing
4416 Brandt Rd Austin, Texas U.S.A.

Assured Towing Several Victims- Illegal Towing from the Taos Coop/ Showdown Parking Lot Austin Texas

*Author of original report: UPDATE- Taos Coop/Showdown Parking Lot

*Author of original report: UPDATE- Taos Coop/Showdown Parking Lot

*Author of original report: UPDATE- Taos Coop/Showdown Parking Lot

*Author of original report: UPDATE- Taos Coop/Showdown Parking Lot

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Assured towing towed our car from an unmarked parking spot behind the Taos Coop and Showdown bar in Austin, TX. The two businesses share the parking lot, and each has individually designated spots within it, as Showdown's spots have a red dot in the space to indicate it is for their customers, and Taos has yellow writing in front of their spots indicating they are only for their residents.

We parked in a spot that was marked with neither a red dot or a yellow sign, and during the night we visited both businesses. When we found our car had been towed we were shocked, as we were very careful to follow the parking designations within the lot.

Upon contacting the manager of Assured Towing, Casey, I was informed that the spots were clearly marked by himself (which is illegal as the parking facility must make sure parking is in compliance with state laws prior to having people towed). He refused to accept any pictures as evidence to the contrary. He also informed me that even if the Taos Coop management contacted him, as the business he is in contract with, that he would not reduce or refund the unlawful charge.

I have since learned through a simple Google search that multiple Austinites have been victims of this towing scam in the same particular parking lot. They purposefully will not mark the undesignated spots, as Showdown management has offered to do so, as they would lose their unknowing victims that way. They have also reportedly removed banners placed by Showdown warning their victims about the towing situation.

Because so many people have been victimized by this towing company, I have filed reports with the BBB and the Austin Police. Although the fee was less than $200, I am trying to fight it as this company's victims appear to be predominately low-income college students, that cannot afford to fight back when taken advantage of. These company's thrive because people just accept their abuse without question, so if you have any helpful information please come forward!

Please note the other Ripoff Reports filed against the same company- Assured Towing.

Austinite
Austin, Texas
U.S.A.

This report was posted on Ripoff Report on 04/14/2008 01:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Assured-Towing/Austin-Texas-78744/Assured-Towing-Several-Victims-Illegal-Towing-from-the-Taos-Coop-Showdown-Parking-Lot-Au-325951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

UPDATE- Taos Coop/Showdown Parking Lot

AUTHOR: Austinite - (U.S.A.)

I spoke with the detective that reviewed the property on the phone a few minutes ago. He was most helpful and explained various parking laws while reviewing the parking lot in question. He agreed that the signage in the parking lot was a bit misleading, and will speak to the managers of Taos about it. Hopefully this will have an impact, since they have refused Showdown's offers to clarify the parking situation. I plan to visit the parking lot in a few weeks to see if any difference has been made. Hopefully Assured Towing has lost this enterprise to make poor college students victims of their parking scam.
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#2 Author of original report

UPDATE- Taos Coop/Showdown Parking Lot

AUTHOR: Austinite - (U.S.A.)

I spoke with the detective that reviewed the property on the phone a few minutes ago. He was most helpful and explained various parking laws while reviewing the parking lot in question. He agreed that the signage in the parking lot was a bit misleading, and will speak to the managers of Taos about it. Hopefully this will have an impact, since they have refused Showdown's offers to clarify the parking situation. I plan to visit the parking lot in a few weeks to see if any difference has been made. Hopefully Assured Towing has lost this enterprise to make poor college students victims of their parking scam.
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#3 Author of original report

UPDATE- Taos Coop/Showdown Parking Lot

AUTHOR: Austinite - (U.S.A.)

I spoke with the detective that reviewed the property on the phone a few minutes ago. He was most helpful and explained various parking laws while reviewing the parking lot in question. He agreed that the signage in the parking lot was a bit misleading, and will speak to the managers of Taos about it. Hopefully this will have an impact, since they have refused Showdown's offers to clarify the parking situation. I plan to visit the parking lot in a few weeks to see if any difference has been made. Hopefully Assured Towing has lost this enterprise to make poor college students victims of their parking scam.
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#4 Author of original report

UPDATE- Taos Coop/Showdown Parking Lot

AUTHOR: Austinite - (U.S.A.)

I spoke with the detective that reviewed the property on the phone a few minutes ago. He was most helpful and explained various parking laws while reviewing the parking lot in question. He agreed that the signage in the parking lot was a bit misleading, and will speak to the managers of Taos about it. Hopefully this will have an impact, since they have refused Showdown's offers to clarify the parking situation. I plan to visit the parking lot in a few weeks to see if any difference has been made. Hopefully Assured Towing has lost this enterprise to make poor college students victims of their parking scam.
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