• Report: #184243

Complaint Review: Astar Travel

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  • Submitted: Fri, March 31, 2006
  • Updated: Tue, May 23, 2006

  • Reported By:Whangarei Other
Astar Travel
3550 Buschwood Park, Ste.295 Tampa, Florida U.S.A.

Astar Travel ripoff Tampa Florida

*UPDATE EX-employee responds: I am an ex employee

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ASTAR TRAVEL, TAMPA, FLORIDA DEFRAUDS NEW ZEALAND FAMILY OF FOUR

Astar Travel needs to change their name to "Fraudstar Travel". We purchased a 14 night accommodation package from Astar Travel for US$998 (6 nights Orlando, 3 nights Ft Lauderdale, 3 night cruise and 3 nights Las Vegas). The general terms and conditions provided by Astar "guarantee all hotels to be at least 3 stars or higher". In fact before purchasing the package, Astar (Fraudstar) gave assurance that they only deal with quality hotels and gave the Radison, Ramada and Golden Nugget as examples. We decided to travel from NZ to USA in November of this year, giving us ample time to book airfares and make accommodation arrangements - or so we thought. We forwarded our reservation forms to Astar by international courier. They initially denied receiving these, even though the courier had a signed receipt from them. After repeatedly chasing Astar with emails and phone calls, they have now been able to confirm the Orlando accommodation BUT - in a condo, out of town - not the 3 star plus hotel promised. Still waiting to hear from them about Ft Lauderdale - apparently this takes a further 3 weeks - unbelieveable in these days of internet and electronic ticketing! They refuse to reserve the Las Vegas Hotel as tax is an extra and I refuse to authorise payment until they have sorted the Orlando/Fort Lauderdale accommodation. They don't like this and say they won't reserve the Las Vegas hotel for me now. They also want me to authorise payment for the cruise when most of this cost should have been included in the package to start with. To summarise, Astar's package has been grossly misrepresented to me, I will not get what I paid for and will be lucky to get anything at all. The service has been atrocious with Astar's conflicting, misleading, deliberately slow and at times downright rude and aggressive response to my concerns. They have phoned me three times shortly after 3.00 am - and yes, they are aware of the time difference. I have lodged complaints with: the Credit Card Division of my Bank, the Better Business Bureau, the Internet Crime Complaint Centre, the Florida Attorney General and I am in the process of notifying "Ramada", "Radisson" and "Golden Nugget" of Astar's misuse of their name. I am also contacting the New Zealand Government Commerce Department, bona fide travel agents and airlines to make them aware of Astar's fraudulent activities, in an attempt to warn as many people as possible. We are an average New Zealand family saving hard for our big USA trip and the experience with Astar has soured this for us. I cannot believe that an organisation like Astar is allowed to carry on operating.

Mary
Whangarei
New Zealand

This report was posted on Ripoff Report on 03/31/2006 01:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Astar-Travel/Tampa-Florida-Ste295/Astar-Travel-ripoff-Tampa-Florida-184243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

I am an ex employee

AUTHOR: Jerry - (U.S.A.)

I am an HIV + ex employee of ASTAR. This company is not something that you want to be involved in. They are not a scam, but they do very bad business. The vacations are not worth what we sell them for. I was in customer service, the supervisor Kristine Head fired me after I had called in to late to let her know I was sick. I am on 30 Mg morphine and other pain killers because I have Gall and Kidney stones. She didnt even call to tell me I was fired. She had another employee do it.

While I worked at this company I observed the reservations dept doing a terrible job. They would never accept incomming calls from customer service so that they could assist customers. If they did accept the calls they did it with an attitude. There were so many lies that I was forced to tell customers about refund checks being mailed out on time. About customers receiveing there packages.

Astar treats its customers like dirt. If you pay for the package with a Mastercard we are not required to be as polite to you as if you payed with a VISA. We also receive calls from people who have just had loved ones die and we tell them that they cannot have a refund because its past the 30 day period. In a whole I have been fired by a bad company who now has made it impossible for me to get my medication, and as I stated before. Kristine Head the manager didnt even have the decency to call me and let me know I had been terminated.

In concern with the sales floor they always give out wrongful information, misrepresenthing the package they are selling. Sometimes I dont even think it is on purpose, but the company has such bad comunication and protocol that no one ever knows whats going on. The company is always moving to knew locations, first from atlanta then to tampa, and now in a couple of months they will be moving to another area of tampa, at the intersection of fowler and florida, and when they move they will fail to let most of the customer know this information.

I have worked for many companys in customer service, and I understand many of the ins and outs of the business. This company is absolutlely rediculous though. If you can avoid it, I definately would not purchase a package with this company, because if you dont like it they will not give you your money back. The owner of the Company is Larry Flynn. Manager of reservations is Kristine Head.

So as I sit here in intense pain nearly crying because now I have no way to get my medication I hope you think long and hard before doing business with this company. P.S these reports do work, because while I worked in customer service we received numerous phone calls of people wanting to cancel because they read this. But usually we told them no.

Good bye ASTAR
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