- Report: #457657
Report - Rebuttal - Arbitrate
Complaint Review: Astar
Astar12421 N. Florida Avenue Tampa, Florida U.S.A.
Astar Rip Off and still waiting for refund Tampa Florida
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After many discussions with the customer representatives, his "file" was turned over to a supervisor. To date, we have never been contacetd by the "supervisor" nor have we been reimbursed our money.
I decided to call Astar myself on June 1, 2009 to deal with this matter. I asked for B (the supposed supervisor) and was told that she was out of the office. I asked to speak to B's supervisor at which time I was told that I was speaking to her and she gave me her name. As it turns out, this is the same person my husband has been dealing with all along. Now I am a little confused as to who is the actual supervisor. In any event, I asked this person if I could speak to her supervisor and she told me that her supervisor was the owner and that I was NOT ALLOWED to speak with him. I find this incredulous that I cannot speak to the owner of the company if I have a problem. What is a person supposed to do if they have a complaint about customer service.... call customer service? I asked for the owner's name so that I could write him and was told that they could not give out his information!!!
I inquired as to when we were going to be reimbursed our money. The customer service representative/supervisor told me that we would be reimbursed in due course. What does that mean? How many people are in line waiting to be reimbursed? She told me that the computer tells them when to reimburse people. How does the computer know!!! Surely, someone has to input the information. When I asked her who does this, she indicated that it was the owner who I am not allowed to know by name or contact .... so I'm back to square one.
Needless to say, I am furious with the type of service we have received. I want people to know that this place is a rip off. They certainly don't hesitate to take your money at the time of purchase.
I will not give up until I get my money back!!!
This report was posted on Ripoff Report on 06/02/2009 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Astar/Tampa-Florida-33612/Astar-Rip-Off-and-still-waiting-for-refund-Tampa-Florida-457657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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